Heartland Bank E Main St, Reynoldsburg

Heartland Bank Reviews

• R

  Rusty Nail (Blazingman)
  5

  I have been at this bank for almost two years . I have had nothing but the best service at all times from this branch . All the people are nice . And try to help anyway they can. I was going to start a business before the pandemic and I haven't got the best credit actually hardly any cause I've always believed if I can't buy it with cash I can wait. So eventually I told them my plans when I found a what I needed to start my business but hadn't purchased it yet and they set up an appointment and we talked and between my saving habits and spending habits they was ready to help me start my business regardless. That's what we old guys call trust !! Something I have literally never had with a bank let alone a bank believe in me. I haven't started my business due to the pandemic that hit . But they are ready and waiting to help me when I am !! U don't know how excited it makes me and scared at the same time . I don't know what anyone else has said about this bank and don't care but these folks have treated me like family . To that I say thank you . I would say all their names since I'm on the phone with them all the time but that probably might not be cool lol. To all of you thank you!! And to everyone else get this I live over an hour away from this bank if that says anything. !! Peace

  Response from the owner

  Thank you, Rusty, for taking the time to leave us a 5-star review! We appreciate your kind words about our team in Reynoldsburg and we're glad to hear that you've had a positive experience over the last two years. We're proud to help you through your business ownership journey and always here when you need us! We look forward to seeing all you accomplish in the future.

• G

  G. Jerome DeCarlo II
  5

  Excellent Customer Service. I called at 4:57 pm with a question about my account and the Bank employee that took my call was patient, poised, and professional. I love the way my bank attends to my banking needs. Keep up the great work.

  Response from the owner

  Thank you for taking the time to leave our Reynoldsburg branch a 5-star review. We sincerely appreciate your kind words about our team and we're happy we could be of service to you! Thank you for your continued trust in our bank.

• F

  Fran Fish
  5

  Every time I've entered heartland Bank I've always gotten a warm welcome with a smile. Everyone there have been very courteous and professional. I would recommend heartland Bank to all my family and friends

  Response from the owner

  Thank you, Fran, for the 5-star review! We are thrilled to hear that you enjoy our team and feel welcomed when you stop by. We hope to see you again soon!

• J

  Jason DePriest
  5

  This is the place to bank! It's always relaxed and easy going when I go there. I feel like a lot of businesses can learn a lot from this branch in Reynoldsburg. They are always friendly and pleasant to work with. Sometimes they feed me! Can't go wrong with that! Im so glad I made the choice to go with Heartland. I couldn't imagine going anywhere else.

  Response from the owner

  Thank you for your feedback, Jason! We're happy to hear that you feel comfortable visiting our branch and enjoy working with our friendly staff. Thanks for being a great customer!

• A

  Austin G
  1

  Could write a story but to summarize, stay away, especially if you are financially adept... There was no security risk (claimed) in my regards to cryptocurrency, no communication regarding the disabling of features to my account, and I was notified that my account will be closed after I had ordered checks. The account also had pending transactions while the branch proceeded to close it. It later needed to be zero balanced. Complete negligence... 3/12/'21 Edit Checkout the price of BTC now LOL

  Response from the owner

  Thank you for your feedback, Austin. We’re sorry that your experience with us didn’t match your expectations. Our bank is committed to upholding the highest level of protection when monitoring our client’s accounts and we must follow federal regulations and our security protocols. Please feel free to contact our team to discuss your concerns further.

• J

  Jessica Davis
  1

  What a sad experience. My boyfriend who was in a motorcycle accident and now has a severe brain injury uses this bank. Yesterday, I have found out that they were sharing his banking information with another customer. His account balance and all. It's sad that they would break the law for someone that cannot protect themselves right now. Shame on you! Will be reporting to the BBB regarding this.

  Response from the owner

  All financial institutions have an obligation to take the utmost care in keeping customer accounts private. Per federal regulations, bank associates are not permitted to discuss customer accounts or account balances with anyone other than the account holder. If you have concerns about the ability of the Heartland customer to conduct banking business, please reach out to us for assistance.

• G

  G.Jerome Decarlo, II
  5

  What an exceptional experience opening a new account. My recent visit to the Reynoldsburg branch was awesome. Heartland Bank exceeded my expectations.

  Response from the owner

  Thank you, Jerome, for taking the time to leave us your feedback! We're happy to hear that opening a new account with Anna and our team exceeded your expectations and thrilled to have you join our Heartland family! We look forward to helping you in any way we can.

• C

  Catie Canter
  5

  I love this bank! Everyone there is so friendly and willing to help with whatever needs you have! I highly recommend any Heartland bank!

  Response from the owner

  Thank you, Catie, for your feedback and the 5-star review! We appreciate you as a customer and happy to hear your recommendation.

• F

  Frank Gates
  5

  the ladies are like mary poppins practically perfect in every way.

  Response from the owner

  Thank you for taking the time to leave us a review, Frank!

• C

  Clint Black
  1

  They do not know what they are doing here

  Response from the owner

  Thank you for your feedback, Clint. We’re sorry to hear about your negative experience with our team. Feel free to give us a call so that can discuss your concerns further.