KeyBank E 1st St, Port Angeles

KeyBank Reviews

• J

  Jaden Klafka
  1

  Need help setting up an auto payment and when the lady at the teller took me to Terri Larson she was busy having a conversation with a guy and completely ignored me standing there waiting. She continued to ask this guy about his person life rather than doing her job and when I went back to the teller she apologized and walked back over to try to politely interrupt Terri. Once she ended the conversation she told me to have a seat and seemed annoyed that she had to help a customer. What should have only taken 10 minutes took an hour!

  Response from the owner

  Hi Jaden - We're so sorry to hear about your experience at the branch. We understand how frustrating it can be to wait. Please know you can always schedule an appointment ahead of time at any of our branches for your convenience online: https://www02a.timetrade.com/app/keybank/workflows/keybank001/schedule/location?wfsid=16a5bb38-baba97f6-16a5bc0d-baba97f6-00000002-fs75c79mbs226uh26jr5an4rsovt8sq4&appointmentTypeGroupId=banking&ch=com&appointmentTypeId=loans&fs=1. ^SH

• D

  David Ramey
  5

  I have been a customer here for many years. The staff at this branch is excellent very customer service oriented any problems that have come up over the years have been quickly rectified. I wish the corporate arm of Key would take a lesson from this branch.

  Response from the owner

  Hi David, thanks so much for the 5* rating and review, we really appreciate you taking the time to provide your feedback. I'll be sure to forward this to the branch. Have a great weekend!! ^LH

• a

  autumn naber
  1

  Take money elsewhere where it will be safe. Fraud on my account since November, 6 months money was coming out and no one notified me. Well according to keybank that is my fault. Over 2000 dollars in fraud over this time and keybank fraud services came to the conclusion that it was my fault for not reporting it in 60 days. So the 800 they put into my account until THEIR decision now has to be paid back. Why have a account with a bank if people can steel from you and not get caught. My whole family is with keybank. Not anymore. I will never recommend and I will make sure I let everyone know keybank is just a fraud!!!!

  Response from the owner

  Thank you, for your feedback Autumn. To have your concerns forward for review, I will need some additional information. Your full account name with a contact phone number and zip code, send to us at [email protected]. Thank you. ^JL

• C

  Christina Driscoll
  1

  Don't use Key Bank unless you want to wait 2 weeks at the least to get money back that was stolen out of your account by blatant fraud. Try to call their customer service number and you will only get very rude reps who could care less that you are now in a hardship because of it. They have no fraud protections in place to protect you and do not care about their customers at all. Seems to me like all this Bank cares about is money cause all other banks I have delt with or talked to recently have all told me that if I was with them I would have my money back within the day while they do their investigations. Not have to wait all this time with MY money being held up while I have kids to feed and bills to pay! The employees at the local branch are all very friendly and at least offer condolenses.

  Response from the owner

  Hi Christina, we apologize for any inconvenience you have experienced. Could you please send your full name and phone number to [email protected]? ^PG

• C

  Cheryl Nielson
  5

  I just love the people at the Port Angeles branch of Keybank. They are all very friendly, helpful, competent and seem to bend over backwards to help their customers.

• B

  Brittani Batchelor
  1

  They charged me 3 overdraft fees plus a reoccurring fee in the same day! I’ve never seen a bank do this and not reverse it

  Response from the owner

  Hi Brittani! We'd be happy to review your account to see if you qualify for any courtesy fee waivers, if you'd like to send us an email with your full name as it appears on file, zip code, and phone number (no account numbers, please). We'd be happy to give you a call within 1 business day. ^SH

• R

  Raj Singh
  5

  Joshua king manager is Awesome, very professional. 7 stars!!!

  Response from the owner

  Thanks for the great review, Raj! I'll be happy to forward your comments over to Joshua. If you ever need anything, just let us know. ^ JK

• H

  Heinz Kirkpatrick
  5

  Friendly tellers and clean bank. Very comfortable.

• K

  Kurt Engel
  1

  $7.50 to cash a key bank check at key bank. Rediculous.

• J

  J Carr
  1

  What a bunch of rude tellers. Take your money elsewhere.

  Response from the owner

  Justin, What happened? I’d like the opportunity for you to provide any feedback about your issue. Please email any details and include your phone number to us at [email protected]. Thank you! KeyBank Customer Care