KeyBank E Michigan Ave, Ypsilanti

KeyBank Reviews

• R

  Ruth Sanders
  1

  Terrible experience with this back I am POA for my aunts account through key bank and Heather said she needed our original POA paperwork and assured us she’d send it back ASAP so we sent that in and waited literally over 6 months and made several phone calls and attempts to contact them and never got a call Back after numerous promises for calls back. Finally we insisted we get the paperwork back since it was the original and they finally sent it back with a form I had to sign and notarize to put me on as POA and we sent that back now fast forward about a month and we still haven’t heard anything. I called a few days ago and they still haven’t put me on as POA and refused to give me any info and promised yet again Heather would call me back and now it’s been a few days and no call back still -this is very unprofessional and very frustrating and now all we want to do for a close the account and never deal with this bank again!

  Response from the owner

  Hi Ruth, thanks for reaching out to us. I apologize for this experience you've had and I will be sure to pass this along to our Branch partners. ^LH

• s

  sharkel bennett
  1

  I deposited some money in the bank the other day it never went thru now they talking about i got to wait a week they by far the worse bank to have

  Response from the owner

  Hello -If you've not filed a dispute for the missing funds, please start by contacting us at 1-800-539-2968 or visiting your local branch. If you still need help, please write more details to us at [email protected] and reference case #70948 in the subject line. Thank you. ^CS

• K

  KMA
  1

  I’ve banked at many different places over the years and I can honestly say that KeyBank overall is my worst experience. They’re not customer driven— they’re profit driven and it shows. I’ve noticed this through every branch I’ve visited, the call center, and their online banking tools. Anytime I’ve called asking a question or needed additional information regarding my account they’ve let me down. It seems like the only times I was able to actually get help is if I even slightly showed interest in another one of their products (mortgage, loan, etc). Unfortunately, I will be taking my business elsewhere and strongly suggest others to do so.

  Response from the owner

  We're sorry to hear that we've let you down, KMA. Did you have any outstanding issues that needed to be addressed? If so, please email details and contact info to us at [email protected]. ^CS

• N

  Norma Richards
  1

  Really difficult to get any answers or customer service at this branch. Went in last week to get questions answered and the teller blew me off. The other young man in there took my number, never asked my name, said he would get back to me with answers and now it has been 12 days later still no phone call. This Heather Kelly person is never there and apparently she has all the answers. I do not recommend their bank. Update: went back last Saturday, different teller, gave her my name and number, she said bank manager would call me on Monday, 1/28. Here it is Jan 30 and still no phone call. Very bad customer service.

  Response from the owner

  Hi Norma, we're sorry to hear of your recent experience, and we want to check in on it for you. Please email your full name, phone number and the details of your concern to [email protected]. ^PG

• a

  ashay goyal
  5

  Great Bank . Staff is always pleasant and helpful. Been going to this location for the past two years and no complaints.

  Response from the owner

  Hi Ashay! Thank you for the kind words. We look forward to helping you with your banking needs for years to come. Have a great day! ^JF

• H

  Heather Speiser
  1

  Slow, horrible bank. Worst experience ever.

  Response from the owner

  Good Afternoon Heather, can you let us know what happened please? Please email details (no account numbers) to [email protected] and reference case# 66083. Thank you very much in advance and have a great weekend!^CH

• M

  Michelle Delafuente
  1

  So slow NEVER have I ever been to a bank as slow or unhelpful

  Response from the owner

  Hi Michelle, we would like to find out what happened and help. Please send us an email with your phone number, full name and billing ZIP code to [email protected] to get in touch. We'll call for details. Thank you!^CH