KeyBank W Ridge Rd, Rochester

KeyBank Reviews

• M

  Michael Vigelette
  1

  Incorrect hours posted online, says that the drive thru teller is open and it never is. The bank doesn't reflect your actual balance after transaction so I'm constantly going negative and being charged fees. Most definitely the worse bank do not ever bank with key. Also their management are absolutely clueless about anything financial related I went in there as a potential new homebuyer and wanted financial advise and it took them 20 minutes to understand what I was trying to say. Definitely a nightmare

  Response from the owner

  Michael, to have your concerns forwarded for review I will need some additional information. Send to [email protected] with ref# 64973, including your full account name with a contact phone number and zip code. Thank you. ^JL

• s

  sara leibold
  1

  Do you want to not be able to access your funds? Look no further! 24 hr customer service line will hang up on you. Cashiers checks will bounce. Good times to be had by all.

  Response from the owner

  Sara, we would be happy to have your concerns reviewed. Email us at [email protected] with additional information you’re your concerns. Including #64598, your full account name, a contact phone number, and zip code. Including your claims reference number. Thank you. ^JL

• G

  Greg Seward
  1

  Bank some where else. This whole company is run by thieves. The mobile app does not reflect transactions made causing account balances to go negative and then receive an overdraft fee which is not refunded because of their communication issues. I've had this happen three times I'm done having my money stolen from a bank.

• C

  Craig Tuttle
  1

  Have had a horrible experience with this particular branch. Unfortunately, I opened my account online and did not get a chance to witness the level of customer service. If I had I definitely would not have chosen this branch.

  Response from the owner

  Hi Craig: I'd like to find out more about what happened. If you would please send an email to [email protected] including some details along with your phone number and I'll be in touch. ^KeyBank Customer Care

• C

  Chris Brown
  1

  They want your ssn to cash a check. Only bank that does it.

  Response from the owner

  Hi Chris, we do require photo ID and other forms of verification in order to be able to a cash a check. This process is in place to protect you and our clients from possible fraud. We apologize for any inconvenience this may have caused you. Thank you.^CH

• E

  Eli Easy
  1

  This bank has to b thre worst bank in America. I recommend that if your looking for a financial institution do not waste your time nor money with Key Bank. #Trash🚮🚮🚮🚮🚮

  Response from the owner

  Hi Eli: I'd like the opportunity to find out why you feel this way. If you would please send an email to [email protected] including some additional details along with your phone # I'll be in touch. ^LH

• m

  melly mel
  1

  Complete jerks the tall white guy is atleast i made the bank 2 minutes before it closed n he says i didnt the two girls at the corner just laughed as they sat and watched racist to to the fullest go else where like the latta location this happened to me several times ill never go back

• M

  Mark Goho
  3

  Staff is nice in here but with banking being done online mor and more, First Niagara is falling further and further behind.

• M

  Mike Wilis
  1

  Horrible do not go here ... change policies with being notified!!!!!!! Go to chase

  Response from the owner

  Mike, I'd like to gather more information. If you don't mind sharing please send to us at [email protected] please include your full name with contact phone number and zip code with your response if you'd like to get in touch. ^JL