KeyBank Main St, Hebron

KeyBank Reviews

• C

  Candace Ellison
  1

  If I could give a negative star I would. I walked in today with only ONE other customer in the place. I was told I couldn’t be helped because there are only TWO people on staff able to create a new account that I needed to come back. However there was only ONE other customer beside myself in there. I was told that I had to hold onto I’ll check when it’s over $8000 until next week if I wanted to create an account. Horrible bank. I’ll take my money elsewhere. Do not recommend!!!!!!!

  Response from the owner

  Hi Candace, This certainly isn't the type of service we strive to provide our clients. Thanks for taking the time to let us know. I'll be sure to pass this along to our Branch Partners. ^LH

• T

  Tom D
  5

  I had a very pleasant experience with everyone I dealt with at Key Bank in Hebron even though I wasn't really an official member of their bank. I have been busy lately but they impressed me so much that I plan on returning to open an account there and transfer the money remaining in my unemployment account to make it easier to access. Thanks to Deborah and Gloria whom I mainly dealt with and a teller who I mistakenly misremembered as Janesy (sorry😉). Nice people. Tom

  Response from the owner

  Hi Tom- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing weekend! ^KC

• A

  Ashely Bonertz
  1

  If I could leave 0 stars I would. The (women) staff in this location have by far the worst attitudes of any customer service employees I have ever encountered. This particular branch is filled with useless staff doing nothing to encourage or help the customers. I suggest going down the street to the other location. So much more helpful!

  Response from the owner

  Hi Ashley - We're sorry to hear about your experience. Please send us an email with your full name, zip code, and phone number, along with more details and we'd be happy to have this looked into. ^SH

• M

  Martsend _
  5

  A few years ago I was going through a rough patch in my life and I was at the end of my rope, nothing was going right for me and my car ran out of gas during the morning and I pulled into the Keybank in hebron with a dead car feeling mentally drained. One of the bankers that was going in saw how drained I was and how much my life was torn up just by how mentally worn I was. The banker was a guy in a BMW and he had glasses I wish I caught his name because he gave me $20 and told me not to worry about it. I dont use this bank as my primary banking but if I were to choose a bank this would be the one to go to.

  Response from the owner

  Wow - thank you for sharing your story and giving us such a positive review! We're always here if you need anything. Have a wonderful Memorial Day! ^SH

• K

  Kat West
  1

  The managers need to take a class on how to treat their customers. I would never recommend this branch to anyone.

  Response from the owner

  Kat, I’m sorry to hear you had this experience. Please email us at [email protected] with additional information on what happened? With #62963 including your full name with a contact phone number and zip code. Thank you. ^JL