KeyBank Olympic Dr, Gig Harbor

KeyBank Reviews

• J

  Jay Mason
  1

  Warning! Do not use this branch! The customer service is terrible. Use a local bank with a good culture that actually cares about their customers rather than nickle and dimming.

  Response from the owner

  Hi Jason, I'd like to find out more about what happened to make you feel this way. If you'd care to share, send an email to [email protected] including your full name, phone # and details, so we can give you a call. Also, please add case #69472 in the subject line. ^Lh

• J

  Jon Guilliot
  2

  Tuesday September 17th I was given the wrong paycheck from my employer, but I didn’t notice it because I trust that person giving me the right check. I walked into this Key Bank to deposit it into my account and it went through. The bank employee didn’t double check and ask if I’m sure I want to deposit someone else’s check into my account, the person just handed me a pen and had me sign the slip of paper and the wrong check went in my account. After my employer realized I had the wrong check, my account was frozen so when my date with a woman occurred I had no money and couldn’t pay for lunch or a movie. Now someone else’s check is in my account, along with my check deposited today. So the plan is to drive all the way to this Key Bank, pull a maximum of $305 a day and turn it into my employer so my co worker can have their money. This is will be a 3 day process over this inconvenience. I’m not happy with Key considering I get declined every other time I want a drink or snack from a vending machine. It’s embarrassing when I get declined when I call to find out I do have plenty of money for a snack, and asking a woman to pay for the first date.

  Response from the owner

  Hi Jon, What you described certainly sounds frustrating. Thank you for taking the time to provide your feedback, we do appreciate it and I will be forwarding this info to our Branch Experience Team for review. ^LH

• P

  Peter
  1

  Terrible manager. Just awful drive to borgen ,worth it. She is lazy and doesn't train employees well

  Response from the owner

  Hello, This certainly isn't the type of review we like to see. Thanks for taking the time to provide your feedback, I will forward this to our Branch team for review. Have a great day!! ^LH

• A

  Anita Wellman
  3

  Except for the fact that Starbucks customers take up ALL the parking for bank customers, they are very nice.

  Response from the owner

  Hi Anita: We're so happy that you're happy with this branch. Let us know if you ever have any questions/issues, we're here to help. ^KeyBank Customer Care

• L

  Laurie Quilici
  5

  As soon as I walked into this bank I was treated like a long time customer! Wonderful group of folks.