KeyBank E Center St, Warsaw

KeyBank Reviews

• c

  catherine watson
  2

  Do not bank with Key if you live out of state. I have been a dedicated member at Key Bank for the 15 years and had fraudulent activity on my account which has caused it to be locked, along with my online banking. In order to "unlock my account", I now have to drive over 9 hours (to the closest branch) to show my ID to prove I am who I say I am, even with an active police report filed. Not a happy camper. There has to be a better way of doing things, its 2022. 2 stars because they had been great for the last 15 years...up until now.

  Response from the owner

  Hi Catherine, Thanks for taking the time to provide your feedback, we do appreciate it. I understand this is very upsetting for you, but please know this is for the safety and security of your account. ^LH

• N

  Neil Schafer
  1

  I'd give them a negative if it had that . Called the Warsaw branch trying to explain to the lady that a.swered that we were trying to set a acct up to do mobile deposit and also a personal checking and saving acct when she called back she did not tell me I was on speaker when I was re explaining what we needed someone a woman in the back ground started yelling "noooo wayyy'. I asked if I was on speaker and the one lady said yes so I hung up. I called right back and asked the lady that answered if a supervisor was available she stated " I. The supervisor dude!!" Needless to say I was blown away fr the childishness and unprofessional conduct not only of an employee of this bank but the childishness of a supervisor speaking to a potential customer over an acct I wasn't sure how to set up Needless to say we drove to Sturgis Michigan and received the customer service u would expect from a bank.

  Response from the owner

  Hi Neil - We're sorry to hear about your experience. We'd be happy to pass this along to our branch experience team. If you'd like to provide any additional information or you would like to be contacted back regarding this, please email us at [email protected] with your full name and number. ^SH

• D

  Debbie Swihart
  5

  ALWAYS very helpful, friendly, professional and willing to be there for you ❣️🤗 Thank you ladies for your kindness and dedication 🎉

  Response from the owner

  Hello Debbie, thank you so much for the 5-star rating and review! We appreciate your feedback and hope you have a great day! 😀. ^PR

• l

  lynne bolinger
  5

  We still have small town bank with PEOPLE, not robots. Yolanda especially is extremely helpful. I cannot imagine what kind of bad day other reviewer wa having. Thanks, Key in Warsaw.

• K

  Kapri Gardner
  1

  Last few experiences with this location have been frustrating and make me want to switch banks. I live and work in Warsaw and have to go to the Nappanee branch for friendly and helpful customer service.

• L

  Larry Hilty
  1

  I brought a client's check into the Warsaw branch to turn into a cashiers check, the tellers were very unprofessional and also told me they can't give me a cashiers check. I called 3 other Key Bank locations and they all told me they could give me a cashiers check. Making my banking experience with them very inconvenient. And did I mention very unprofessional?

  Response from the owner

  Larry, Thank you for sharing this feedback. Please send any additional details you'd like to share about your visit to us at [email protected]. I'll be happy to pass along this feedback to the proper management. -KeyBank Customer Care

• K

  Ke's Unique Creations
  1

  Never Recieved My Debit Card In A Timely Manner. I Waited 3 Weeks Plus More Just To Get Ran Around In Circles. And They Have Nasty Foul Attitudes Over The Phone.

  Response from the owner

  Hi Joyce- We're sorry to hear about your debit card. We'd like to look into this for you. When a debit card is sent it typically arrives in 5-7 business days. Please email your full name and phone number to [email protected]. ^PG

• A

  Anita Gloyeski
  5

  LET ME TELL YOU SOMETHING- I HAVE A LOT OF ACCOUNTS. KEY BANK TAKES A PERSONAL INTEREST IN YOU. YOLANDA IS OUTSTANDING!!!!

  Response from the owner

  Hi Anita! Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Have an amazing day! ^KC

• D

  Dana Lamaster
  1

  Horrible!! DO NOT GO HERE! YOLANDA IS TERRIBLE AT HER JOB!! NASTY VERY NASTY! I tried to start a new business through, they held my first client check for three weeks after it cleared!! Extremely unprofessional!!

  Response from the owner

  Hello Dana: This is certainly not the type of post we like to see and I would like the opportunity to obtain some additional information about your experience. Please send an email to [email protected] including your contact number and I'll give you a call. ^KeyBank Customer Care

• P

  Pyradice710
  1

  They supposedly can't help do anything

  Response from the owner

  Hello, please email details of what happened (no account numbers) to [email protected] and reference case# 70193. Thank you.^CH