KeyBank Louisiana Ave, Perrysburg

KeyBank Reviews

• D

  Daniel Smith
  5

  Going to give a big shout out to the branch manager and the tellers I've interacted with at this location over the past few months. From opening a savings account for one of my children, to notarizing a variety of documents for our family, to being warm, friendly, and engaging while inside the bank, I've only got positive things to say about this Key Bank branch. Kudos!

  Response from the owner

  Hi Daniel- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• T

  Tony Nguyen
  1

  Too risky to do business here. Not being a nationwide bank. Banked here for 15 years, and will never come back or recommend. I made only one mistake and the bank locks up my account while I was accross the country. Told me I had to come into the branch to unlock it, left me stranded on the west coast. No way to get back and no access to money to even get back. Told me "good luck" as they hung up the phone. A banker was very rude when I called in recently too, after they said they are closing the account I called in to confirm that I do want the account closed. I moved to Chase bank, a nation wide bank with branches every state and city, a safer choice . Recommending all my friends and family to avoid Key also to minimize risk of being stranded on vacation or while traveling outside their physical coverage.

  Response from the owner

  We apologize for any trouble you had while banking with us, Tony. If you ever need anything, please let us know. Hope you have a great weekend! ^ JJ

• J

  Jessica Ballez
  1

  Customer service with the Tellers are absolutely RUDE. I felt very discriminated by them. I tried to deposit my money order and they said a 2 week hold would be put on it. We ask why and they could not give us a reason. Went and deposited on the mobile app and it posted the next day. This will not be my primary account due to the horrible customer service at the Perrysburg, Ohio location on Louisiana avenue with the tellers. We felt very discriminated. And this is not the only time it happened. Would rather use my mobile app and ATM than to deal with rude teller who have no customer service skills.

  Response from the owner

  Hi Jessica - Discrimination of any kind is absolutely unacceptable to us. Please email us more details about your experience at [email protected]. We're looking forward to hearing from you and appreciate you bringing this to our attention. Thank you. -KeyBank Customer Care

• E

  Ed I
  5

  Great customer service and great tellers.

  Response from the owner

  Hello Ed - Thank you for the great review and the 5-star rating! I will forward this on to our Branch Management Team as well. Have a great day 😀. ^DD

• M

  M Leo
  5

  Good bank, good people.....have always handled my issues with professionalism and thoroughness.

  Response from the owner

  Thanks for the kudos, M Leo. I'll be more than happy to pass this along to our branch for you. Have a wonderful day! ^CS