KeyBank Pearl St, Essex Junction

KeyBank Reviews

• d

  david hasson
  5

  Long time banking customer of this branch of Key Bank, extremely happy with there local service & products. The faces may change over the years, but the service remains very high!

  Response from the owner

  Hi David - We're excited to hear about your positive experience and thank you for the 5-star review! We will forward this over to our Branch Management Team. Feel free to email us at [email protected] if you have any additional comments or questions. Thanks. ^DD

• J

  Jon Price
  5

  The most friendly staff. Very fast and cheerful service.

  Response from the owner

  Hello Jon, thank you for the 5-star rating and review. We appreciate your feedback! Have a great day. ^PR

• S

  Shayla Tessier
  5

  All of the people who work at this bank are very friendly! My husband and I always have a great experience at this branch! Thank you for being so great!

  Response from the owner

  Hi Shayla! Thank you for the kind words. We are glad to have you as a KeyBank client and look forward to many more years to come. Have a great day! ^JF

• P

  Peter Roy
  2

  I can understand closing one branch to do community involvement. But not closing all branches in the Burlington area except the downtown one on a Wednesday.

  Response from the owner

  Peter, many of the bank’s branches close midday on May 23 to accommodate employee to participate in the bank’s 28h annual Neighbors Make the Difference Day. Volunteering for more than 860 service projects in KeyBank’s markets, from Maine to Alaska and those branches’ customers did have access to ATMs, as well as online and mobile banking. ^JL

• M

  Maea Maille
  1

  Worst possible bank to deal with. Extremely rude employees as well. Go elsewhere if you've got the option

  Response from the owner

  Maea, so I can get a better understanding of what happened, please e-mail additional information to us at [email protected] Including your full account name with a contact phone number and zip code. Thank you. ^JL

• J

  Justin King
  1

  Worst experience I have EVER HAD IN MY LIFE at a bank. This is my horrible lunch break from a Busy and wet day. I took my break at 1pm today from a very Reputable buisness in the area. I work outside and have a 30 min break. I went into the Bank to cash a Printed check from said Employer. I handed the teller Jason a Valid VT driver license and a social security card...He asked if I was a member at which point I said NO and he told me about $7 fee to cash check. I agreed at which point he started asking me about the previous Key Bank location I cashed my previous weeks check at, Telling me how "they shouldn't of accepted a Social security card," for a 2nd form of identification. At which point he asked for another 2nd form of ID, I gave him a Debt Mastercard....He then asked me My phone number, Name, Address on ID, current ID, then last straw was occupation...I asked him to remove the forgien Object from his rear and requested a manager...Heres where it really goes down hill!! The Branch Manager "Sonia" came out during Jason's request if occupational employment. I continued to say it doesnt matter as I handed them a Printed card with my Buisness name and clearly described in bold green letters...She at this point says "We cant type this into the system sir, I DONT EVEN HAVE TO CASH THIS FOR YOU"...I then say "this is discrimination, I'm on a 30 min break and been here for 18 minutes lady" SHE replys "type in maintenance and send him on his way, We shouldn't do this" She had attitude, He had attitude. Obviously they didnt want to be at work on a Friday. Its no wonder at peak hours the parking lot was empty. I felt embarrassed, ashamed, discouraged and Discriminated against. For other Customers to witness this and see me embarrassed and treated like this hurt my pride. I truly believe I should seek further consultation for this incident. I apologize and appreciate anyone who takes the time to read and respond to this. Sorry for any misspelling or punctual mistakes. I ask for further replys be sent to My Google connected email. Thank you, Justin King

  Response from the owner

  Thanks for taking the time to review, Justin. I sincerely apologize for the way this interaction at our branch made you feel. If you send us a message to [email protected] we would be happy to look into this. ^ JJ

• T

  Tyler Morrison
  5

  Really great team with some great business solutions!!

  Response from the owner

  Hi Tyler, Thanks for the great review and rating, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH