KeyBank W 25th St, Cleveland

KeyBank Reviews

• C

  Carlyn Sperling
  1

  By far the most disappointing bank services I have ever received. After being a reliable client I accidentally overpaid my loan. It is now 5 months later and I have not received a check, despite multiple phone calls. The representatives continue to tell me that they are sending various things in the mail yet nothing has been received. Prior to closing my loan, I received statements every month.

  Response from the owner

  Hello Carlyn, This certainly sounds frustrating. I'm happy to check into this for you if you'd like. Please send an email to [email protected] including your full name, zip code and phone number. Also, please include that you're responding to case #46789 ^LH

• J

  J Stamp
  1

  I was towed 6 minutes after my use of this location for stepping off the premises. The only reason why I use this location is that I believed it would afford me some brief rights to parking there. There's an ATM inside West Side Market therefore there's no reason for anyone to use the ATM in this parking lot. I visited Cleveland for many years. And in the past for very brief trips I've uses parking lot I've never park in front of a store because believe it be rude I only used the extra lot parking spaces I never parked here when I was very full because I know that they have customers in this area but, I was a customer I've always use this ATM when using this parking area and whenever possible make courtesy purchases in the stores in the lot. These kind of business practices well seemingly innocuous at first can develop a reputation that can become very widespread. The owner of a lot has a choice to be a part of what's great about Cleveland. And the businesses in this location should talk to that owner about treating people with respect.

  Response from the owner

  Hi there, we appreciate your feedback and will be sure to review this internally. Thank you. ^PG

• r

  ryan smith
  1

  Terrible location. Do not go here as they tow their patrons if you step foot off property. They have tow truck sitting and waiting. Got mine within 5 minutes. Terrible business practice. Need to find a new location or new tow company

  Response from the owner

  Ryan, We appreciate the feedback. I'll pass this along to the appropriate area to have this reviewed. If you have any other questions/concerns please email us details at [email protected]. Thank you! -KeyBank Customer Care

• A

  Autumn Marie
  1

  I am sorry but there is no reason why snappy should be that attitude of a bank teller. The I am better than you atmosphere is just terrible. If I didn’t have to come here, I wouldn’t.

  Response from the owner

  Hello Autumn, thank you for your feedback. We are sorry to hear about your experience. We would like to look into what happened for you. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 34434. We'll call within 2 to 3 business days to get details. Thanks!^CH

• M

  Mohammad Alroqay
  5

  Solving all banking problems with ramon 👦🏾 in this keybank brunch helpfully and respectful 👍