KeyBank Six Mile Rd, Livonia

KeyBank Reviews

• B

  Bryan Johnstone
  1

  So the branch manager at KeyBank got mad that I made a complaint about his customer service so he closed my accounts. He called me 4 times yesterday while I was with a customer. When I finally got a chance to call back to see what was going on he didn't apologize or ask what he could do to better his service and to make me a happy customer! Instead he wanted to argue with me about the review.. Honestly I never thought I would be treated like this by my bank. After going back and forth I finally just hung up and proceeded with my day. Well this morning I'm trying to buy materials so we can go insulate some homes and my card was declined. So I called the bank and they said there is an anonymous block on our account, we do not want to do business with you any longer per the Livonia branch. Ok cool I already opened up a Chase business account so I'm coming to get a cashiers check I need my money. They proceed to say that I can't come get a check and that they will be sending me one in ten business days... They not only closed my business but also my personal checking and savings account as well as my office managers personal accounts. Good thing I set Chase up last month or I would be really screwed. Moral of the story do not give your business to Key Bank!

  Response from the owner

  Hello Bryan: This isn't the type of service we strive to provide our clients and I would like to find out more about what happened. I kindly ask that you send an email to [email protected] and please include your phone number so I can give you a call. ^KeyBank Customer Care

• P

  Patricia Fisher
  5

  I can no longer drive and am trying to open a checking & savings account online this morning. I called customer service for help and was told I can't use my phone or tablet to complete my application. Was told I must come to nearest location. I mentioned I once opened an account online using my phone, but only problem was when I spoke to someone when doing it she lied and told me the bank was a short distance from me. I needed to know that information if I had any problems. I will try a few more times, or give up.

  Response from the owner

  Patricia, sorry to hear you are having this issue. I would recommend calling the branch you would be going to for the documentation to bring with you. For a list of branches in your area see https://www.key.com/locations/search Thank you. ^JL

• R

  Richard Henningsen
  2

  I've been a Key Bank customer since Key purchased Toledo Trust some thirty or so years ago. During that time I've lived here in Michigan, Indiana, Ohio and back in Michigan without changing accounts. That account goes back to 1959. This afternoon I tried to get a Medallion Signature Guarantee Stamp which was a complete failure. The company requesting the stamp was a was Alerus handling my retirement for the Municipal Employees Retirement System who I receive my annual minimum distribution amount for my defined contribution per IRS tax filing. My form required only four questions was it over 100 G's, direct deposit and was to be sent out of the USA. and was the address of record correct, that hasn't changed in 40 plus years. The employee said I had to answer an entire list of questions which did not appear on my form from Aleurs. So why did I have to answer the questions? Having lost my in ID in 2017 the former Bank Manager knew me well enough to sign the same paper some 15 or so times without a problem. Now the current staff sits in the back room and I don't know if she is the bank manager or just some employee. The managers office sits empty and you don't know who your talking too. The lady I spoke with first couldn't sign or didn't want to, I never saw her card for ID nor the lady who came out of the back room. I thought it something that a employee meeting the public had a half eaten sandwich sitting on her desk. Not very professional for a bank if you ask me. I went to another bank and got the signature with the Aleurs form no problem. That lady said the four questions on the form were enough. On another area of disappointment the only teller at this branch appears to have been placed on the job with no prior training as she has had extreme problems cashing checks or entering checks for deposit. She does not give a very positive face to the branch. I'm certainly reluctant to use this branch in the future for my banking needs. In my opinion I think the rating I gave the bank is fair as service has not been to Key standards when compared to past managers and todays staff.

  Response from the owner

  Thank you for your feedback Richard. If you would like to share additional information, please send your response to us at [email protected] Please include your full name with a contact phone number and zip code. ^JL

• j

  jim duggin
  1

  Manager was very rude and disrespectful. Told me not to bank there and be a customer. Would never recommend this branch to anyone.

  Response from the owner

  Hi Jim- We would like to learn more about this experience. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #70083 in your subject line. We are happy to review this with you and forward this to the appropriate area for review. Thanks ^KC

• J

  Jay Dubinsky
  5

  I’ve had nothing but amazing service from this branch and bank for that fact. Conveniently located and staffed with helpful bankers. I would recommend checking out Key if you haven’t had a chance yet.

  Response from the owner

  Thanks for the shout out, Jay! I'll be happy to pass along the feedback to our branch for you. Have a wonderful weekend! ^CS

• J

  Joe Timone
  1

  I had a bad experience here. Reached out to some others and asked if I was alone. I am nit. Figured I'd post here to let people know. Also sounds like some unethical business practices occur here... Such as closing customer accounts from a bad review... We'll see how long mine lasts ha!

• C

  Chris Bugeja
  1

  Probably the slowest bank ever not only that but the guy up front needs to be less creepy and actually do his job

  Response from the owner

  Hello, we certainly do not want you to think of us this way. We'd be happy for forward over your concerns to the proper area. ^PR

• R

  Rudi Abbas
  5

  I love key bank there was no anyone giving me a loan for my new car and the key bank the gived me a loan with vere low interest the are the best I love key bank ❤️❤️❤️❤️

  Response from the owner

  Thank you for the 5 star review, Rudi! We're glad we were able to help get you what you need and happy to have you as a KeyBank member. Enjoy your day! ^ JJ

• K

  Kelsey Barraco
  1

  The WORST customer service I’ve ever had the misfortune of dealing with. You deserve to be out of business with the way you treat customers when they try to address issues. Pathetic.

  Response from the owner

  Hi Kelsey, You sound frustrated, I'd like to find out what happened. Would you please send us an email to [email protected] and include your phone number so I can give you a call. ^KeyBank Customer Care

• J

  Jeff Black
  5

  Went in for service and was happy