KeyBank N Church St, Goshen

KeyBank Reviews

• L

  Laurielle Morais
  1

  If I could give them a zero rating I would. These three women at Key Bank, Goshen left me very upset and crying today. They put their backs towards me as I was talking to them and said very not nice things to one another about me to the other employees when I was standing right there. This one woman with curly hair insisted I use the atm and when I told her the machine did not give me back my card, she said “oh well nothing I can do. Are you seriously crying?” I am absolutely horrified by the way I was treated. I asked to speak to the manager or the person in charge and they told me I’m going to have to wait a long time. I’m a bride to be dealing with a lot of stress, if your clerks can not handle stress then they should not be talking to customers.

  Response from the owner

  Hi Laurielle - First off congratulations on being a bride to be! I definitely understand and remember how stressful that time in your life can be. We don't want to stress you out anymore than you already are, and that is definitely not how we want you to feel while banking with us. I have forwarded this to our branch experience team for review. Please let me know if there is anything else we can help with. Thank you. ^JF