KeyBank Martine Ave, White Plains

KeyBank Reviews

• S

  SJ H
  1

  This branch is HORRIBLE. If I could give them less then one star I would. I visited the branch around 12pm/1pm on a Friday afternoon to complete a very small wire. One banker totally ignored me and just sat at her desk. The other banker said I'd have to schedule an appointment to complete the wire and proceeded to schedule me for the following week on a Tuesday (even though I told her it was time sensitive). I ended up going to another branch and they were able to complete the wire transfer in ten minutes. I would never go to the White Plains branch again

  Response from the owner

  Hello - This is certainly not the experience we want our clients to have. Feel free to email us at [email protected] with any additional concerns or questions you may have. Please reference case #73478 in your email. We'd be happy to assist. Thank You. ^DD

• l

  lala guia
  5

  Great customer service! Jean and Frank are the best. They spent a lot time answering my questions and making sure I got the best products. I never received that much guidance and attention anywhere else. My favorite bank now!

  Response from the owner

  Hello Lala, Thanks so much for taking the time to share your feedback with us, it's greatly appreciated. I'll be sure to pass this along to the branch. Have a great weekend!! ^LH

• E

  Eloiza Miranda
  1

  The staff at this specific key Bank is absolutely terrible! They are unprofessional and never know what the hell is going on. No customer service. I recently went there to withdraw money and they were unable to. I asked them why and I had to wait for the manager for an explanation. I went to another keybank location and had no issues. Do not wasit your time going to this KeyBan in white plains.

  Response from the owner

  Hello Eloiza, I want to sincerely apologize for the negative experience you had at the branch and letting us know about it. I'll be sure to pass this along to our Branch partners. ^LH

• M

  Mary Utti
  1

  THIS IS A NIGHTMARE BANK! THEY GIVE YOUR MONEY TO PEOPLE WITH FAKE ID AT THE TELLER WINDOW WITHOUT THE PERSON SWIPING BANK CARD!. THE TELLER HANDED $2000 of my money to a stranger!. Customers BEWARE!.

  Response from the owner

  Hi Mary- We would like to learn more about your experience. Please send us an email at [email protected] with your full name, zip code, and phone number. We will forward your case to the appropriate area for review and you will be contacted within 2-3 business days. Please reference Case #68613 in the subject line. Thanks ^KC

• J

  John Avitable
  1

  35 minutes in the drive-thru and most of all your “bankers” shouldn’t be worried about lunch but getting the people’s business done. Place Is a joke. Seriously go to another one.

  Response from the owner

  Hello John, thank you for getting in touch. We understand that having to wait in line can be frustrating. Have you considered using our 24/7 Mobile and ATM banking options instead? You can even remotely deposit checks now from the comfort of your own home. No need to wait in line at all! Hope this helps. Thank you and have a great day!^CH

• E

  Elena Alfaro-Alvarez
  1

  Worst bank ever!!!! One they ask you if you want to be covered by over draft even if you say yes cover me. You still get hit with major over drafts! When you call they say you have to pay even if you have a contract. Second they call you JOB! Even if you tell them not to seriously they should be reported to the BETTER BUSINESS BURAL THIRD IF YOU CALL THEY DONT HELP IF YOU GO IN PERSON ITS EVEN WORST! JUST GO ANYWHERE ELSE

• A

  Audrey Perry
  5

  Jean and the associates helped so much! They made a process that I was extremely anxious and stressed out about a smooth experience! Friendly, kind and efficient! Thank you!

  Response from the owner

  We're so glad to hear it Audrey! We will be sure to pass your feeedback on! ^PG

• S

  Steve L
  1

  I have been this branch twice, both time waited for about 10 minutes. The worst part is the staffs there seem to be unhappy to meet customers!

  Response from the owner

  Hi Steve, I'm sorry you had this experience and I'll be passing this along to our Branch Experience Team for their review. Let us know if you have any questions/concerns, we're here to help. ^LH

• M

  Mahy Avila
  1

  They close early 4:45 on 1/8/21. When they should be close at 5pm

  Response from the owner

  Hello Mahy, I'm sorry you had this experience but thanks for letting us know. I will have someone check into this. Have a great weekend!!! ^LH

• D

  D Vendittelli
  1

  The absolute worst customer service. Wait time on line is ridiculously long.

  Response from the owner

  Hi D- I am sorry to hear you are having such a hard time trying to get in touch with someone. We will be sure to forward this to our branch experience team. Please let us know if there is anything else we can help with. Thank you. ^JF