Kellogg Community Credit Union S Drake Rd, Kalamazoo

Kellogg Community Credit Union Reviews

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  MYRA JONES
  5

  I have had nothing but a wonderful experience with the Drake Road Brach of Kellogg Community Credit union, Everyone there is always attentive courteous always willing to go above and beyond what is expected and the warm friendly smiles are a special touch to make a great day. I appreciate banking with them and highly recommend them!

  Response from the owner

  MYRA, thank you so much for taking the time to share your positive experience as a member of Kellogg Community Credit Union. We are honored you choose KCCU and look forward to serving you again for all your financial needs!

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  Sandra Thulasidas
  1

  WORST EXPERIENCE!! I would give 0 stars if I could. I also know for a fact that some of the good reviews written below are by employees working there. ITheir systems are extremely outdated. You would never expect to be taken advantage of being someone who's made every single payment on time. You will end up paying more money than you are supposed to, they will find a way to make you pay somehow. If you are looking for valued customer experience I highly suggest you go somewhere else.

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  Raynisha Garrett
  2

  I typically don’t like to complain but it’s something about this particular location and I just don’t understand it. I personally believe from the incident back a few months ago a teller tied my replacement debit card to my son’s checking account instead of mine and I did not notice until I attempted to pay multiple bills. So yes I was very upset who wouldn’t be it’s embarrassing not to mention a inconvenience. I initially called and tried to talk over the telephone but it did not go well there was no empathy nor ownership on their mistake so I had to hang up and go to the bank personally and still no empathy or ownership again yes I was upset. I think that incident is based on how they treat me which honestly is ridiculous especially all the different interactions it obvious but this incident today was my last straw when I had a unexpected charge come out that was not suppose to and I asked for a courtesy fee refund when I barely use the account and I was told it was not a bank error which I never said it was I just asked for a courtesy which I have never ever had a fee refund. The representative reached out to her manager and I was left a voicemail the same response it was not a bank error which I am business banker myself and we extend courtesy fee refund unless it becomes Habitual but again I never had a fee refund. I called back and spoke with a manager who agreed with me that I never had a fee refund and refunded the fee when this could have saved me a phone call back. I decided to switch more of my direct deposit over but due to these experiences and treatment I am reconsidering keeping my relationship with Kellogg

  Response from the owner

  Hi Raynisha, Thank you for taking the time to share your experience and giving us the opportunity to improve our internal processes. We sincerely apologize for your unfavorable experience. That is not the level of service we aim to provide our members. Your comments have been forwarded on to our management team for further review. Thank you again for making us aware of this situation. We appreciate your membership and hope you will allow us to continue serving your financial needs.

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  Carly Engel
  5

  The Drake Road branch is always friendly and welcoming when I come into the branch and have to do my transactions. Also willing to work with me and help me with whatever I need to do. Kellogg Community Credit Union is a amazing credit union

  Response from the owner

  Carly, thank you so much for taking the time to share your positive experience as a member of Kellogg Community Credit Union. We are honored you choose KCCU and look forward to serving you again for all your financial needs!

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  Mattie Cowing
  5

  Myra did a great job with my transaction. She is always smiling and has great energy. All the girls there are great, and they have great member service.

  Response from the owner

  Thanks Mattie! We appreciate your feedback and are thrilled to hear that you are happy with the service you receive as a member of Kellogg Community Credit Union. We appreciate your membership and look forward to further opportunities to serve you!

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  Alyssa Blake
  1

  Absolutely terrible bank! I try to give grace but this bank has the most rude and unprofessional customer service. Their over draft fees are absurd and honestly dont even make any sense. Do not bank here, and dont waste your time, go some where else !

  Response from the owner

  Alyssa, we are sorry that our service did not meet your expectation. We are always willing to listen and learn how to provide the best service for our members. Feel free to call us at 269-968-9251 or email [email protected]

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  Andrew Brandt
  5

  Fantastic credit union. Staff was extremely courteous and helpful. Will recommend to friends and family.

  Response from the owner

  Thanks Andrew! We appreciate your feedback and are thrilled to hear that you are happy with the service you receive as a member of Kellogg Community Credit Union. We appreciate your membership and look forward to further opportunities to serve you!

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  Dan Carpenter
  5

  KCCU strives to provide great products followed up with great services. The credit union always goes the extra mile for its members and provide tons of ways to bank remotely. Very good youth specials too!

  Response from the owner

  Dan, thank you so much for taking the time to share your positive experience as a member of Kellogg Community Credit Union. We are honored you choose KCCU and look forward to serving you again for all your financial needs!

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  J Johnson
  5

  Five stars, bank staff always courteous and friendly, seriously love it here don't waste your time anywhere else!

  Response from the owner

  Thank you,J, for taking the time to share your feedback and thank you for your membership with Kellogg Community Credit Union.

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  Mai MacDonald
  5

  I cannot thank Kellogg Community Credit Union enough. They have gone above and beyond my expectations of what a bank should be. I wanted to especially give a shout out to Stephanie. She was so understanding of my situation and did everything she could to help me out. She is one of the greatest examples of what customer service should be. I am a proud member of KCCU! Keep up the good work!

  Response from the owner

  Mai, thank you so much for taking the time to share your positive experience as a member of Kellogg Community Credit Union. We are honored you choose KCCU and look forward to serving you again for all your financial needs!