Keesler Federal Credit Union Wiggins Branch W Frontage Dr, Wiggins

Keesler Federal Credit Union Wiggins Branch Reviews

• L

  Lhouise Yhanna
  5

  very friendly agents. transactions were always made easier, very considerate staff they got.

• R

  Rocquel Hays
  5

  KFCU Wiggins Branch - Krystal Shaw is AWESOME!! She was very helpful throughout the entire process of closing one loan and opening another. Her kindness and availability along with her knowledge was top notch. From all my emails, phone calls, to coming in on her day off; nothing went unnoticed and I am thankful our paths crossed. Thank you again Krystal and Wiggins branch for providing a service worth sharing!

• K

  K. Ellis
  5

  Keesler in Wiggins is great! The personnel are always helpful and kind. Beverly is my FAVORITE! Yes, there is sometimes a wait, especially on Fridays. But I love that the hours of operation are later than other banks, and open on Saturday! I agree with some of the other commenters that it is sometimes hard to get loans/and the policies make you jump through hoops. However, if I owned a bank I would probably do the same. They are only verifying that you can pay them back! ;)

  Response from the owner

  Thanks for the great review, K. When it comes to loans, we are required to follow by the regulations set forth by NCUA, which sometimes prevents us from being able to help everyone we would like to. Thank you so much for your membership, we value your feedback and patronage.

• A

  Ashley Bell
  1

  Only used this branch twice because of my work location and both times were not a great experience. There is no privacy between customers performing business and the tellers were rude. One of the tellers spoke so loud to where other members could hear your business. I will not be using this branch unless customer service improve. I use to reccomend Kessler to coworkers (service members) and now I will reevaluate this suggestion for banking services.

  Response from the owner

  Hi, Ashley! Thank you so much for the honest feedback. We have passed this information along to the branch manager so that we can work on improving our service. We would like to investigate this further, so if you could send us an email with more information, we would appreciate it - [email protected]

• P

  Puppie Mom
  3

  I have always had good experiences with this bank location. Until today, Rude older large heavy clerk simply could not deposit my check in my checking account. She said She does what she wants too.Required me to sign my name on a plain piece of computer paper. Apparently she does. I later realized she place my check into savings. People are not stupid and they do not need to be treated that way. I email KFCU about her.

  Response from the owner

  We are so sorry that you had this experience. We have forwarded your issue to the branch manager so that this never happens again. We appreciate your membership.

• S

  Sandy Fairley
  5

  Everyone is always friendly and helpful. Its a pleasure doing business with KFCU. I love the technology available. I rarely have to go in the bank for anything which is a major + with my work schedule.

  Response from the owner

  Thanks for the great review, Sandy. We think you're 5-star, too! If you like the technology now, you're going to LOVE what we have coming soon!

• V

  Victoria Randall
  1

  It's almost impossible to get a loan thru this place . It's like they want an arm an a leg. Well go elsewhere with my business. They always have attitudes.fyi if u don't like ur job quit !

  Response from the owner

  We are so sorry to hear that you didn't have a 5-star experience. We have forwarded your complaint to the branch manager so that they can improve. When it comes to loans, we are required to abide by the regulations put in place by NCUA, which sometimes prevents us from being able to help everyone we would like to.

• D

  Debbie White
  4

  The staff has always and I mean always been friendly and helpful. Just wish a branch was closer to Lumberton. No complaints here. Will never do business elsewhere.

  Response from the owner

  Thanks for the great review, Debbie! We appreciate your membership!

• J

  Jimmie Wells Martin
  5

  I am ALWAYS very pleased with the friendly staff. They always are very polite and ready to help you with a smile. I have no complaints.

  Response from the owner

  Thanks for the 5-star review, Jimmie. We think you're 5-star, too!

• A

  Amanda Bourgeois
  1

  Worst bank I’ve ever had to deal with. Almost all the tellers are rude and this company will go out of their way to steal money from people!