Jovia Financial Credit Union Old Country Rd, Plainview

Jovia Financial Credit Union Reviews

• G

  Gina Fizzuoglio
  5

  I've been going to Jovia for awhile now and when I moved I was so happy this Plainview one was right near me. Loukia Garefalis always helps me and is such a nice and kind person. She is absolutely the best!! Thank you for always helping me!!

  Response from the owner

  Hi Gina. We are so happy you've been having such a great experience as one of our members! We can’t wait to share your feedback with Loukia. Thank you for being a part of the Jovia family!

• R

  RJ W
  1

  This is ridiculous closing the branch until Jan with 😡 . There is No Executive order ! This is about Control!

  Response from the owner

  Hi RJ. We apologize for any inconvenience. While this branch is temporarily closed, the ITM in the lobby is still available. If you need immediate in person assistance, the next closest branch is Syosset. In the meantime, our Online and Mobile Banking is always open for service. Please send us an email at [email protected] if you need any further assistance from our Member Care team. Thank you!

• V

  Vikas Gera
  5

  My experience with Jovia has been excellent. The staff is knowledgable and helpful always. If they don't have the information, they typically refer to the appropriate staff.

  Response from the owner

  Hi Vikas, We are so happy that you have had such a great experience with us. Thank you so much for sharing! We appreciate you being a part of the Jovia family!

• D

  Danielle Brabant
  2

  I understand that we are in the middle of a national pandemic but you choose to do online and physical upgrades the weekend after Memorial Day?? Why wouldn’t you do this the weekend you are closed? And now I’m waiting in line for over and hour so I can take money out to pay my rent. This is ridiculous.

  Response from the owner

  Hi Danielle. We’re sorry for the inconvenience. We have been diligently working on this upgrade for over a year. Money was available to members via ATM and debit throughout the upgrade, and of course is now that the upgrade is complete. There are longer wait times at our branches during this time because we’ve had to limit our staff to safely accommodate our team and members during the pandemic. There are multiple solutions to help you do most of your banking from home, but we understand sometimes in-person is the only solution. Please let us know if we can assist you in any way by giving us a call: (516) 561-0030.

• J

  Johnny McGuire
  1

  4 people working - no masks. Made a deposit - place was empty - took almost 20 min. Was only acknowledged when I had to call to see if they even received my deposit. Very disappointing.

  Response from the owner

  Hi Johnny. We're very sorry to hear about your experience and want to learn more so we can properly address it. Please email [email protected] so a Member Care Representative can help to improve things. Thank you.

• V

  Victoria S
  1

  Extremely slow service. No one acknowledges you or tries to help. The teller behind the screen was not pleasant at all

  Response from the owner

  Hi Victoria, we sincerely apologize for the less than positive member experience you had with us. Your feedback is valued as it helps us identify areas where service can be improved. Please send us an email at [email protected] so we can connect you with someone from our member care team to discuss your experience further. We look forward to speaking with you. Thank you.

• N

  Not Available
  1

  Terrible bank. Can’t get in touch with bank. When I need my account balances My call is sent to a call center that don’t have any information on my accounts. They take my phone number and tell me someone will call me back in 48 hours. Not good!

  Response from the owner

  Hi John, we are sorry you had a less than positive experience with us! Your feedback is valued as it helps us identify areas where service can be improved. Also, don’t forget that with online and mobile banking from Jovia, you can get your balance wherever and whenever you want! To access your account online visit: https://www.joviafinancial.com/sign-in

• M

  Mandeep Kaur
  1

  Heard such great things about Nefcu, until i went to this location. Poor customer service - especially for someone who is oblivious to using their "video" teller service.

  Response from the owner

  Thank you for reaching out and providing your feedback. We are very sorry to learn of this negative experience you had at our Plainview branch. Customer service is very important to us and your feedback is helpful in identifying areas where we can improve our service. We would be more than happy to set you up with someone from our Member Care team to address your experience further for resolution. Can you please fill out this form with your contact information: https://www.mynefcu.org/customer-support We look forward to speaking with you.

• J

  James Murray
  1

  What happened to my bank??? There is no personal contact whatsoever anymore. You can't get through to anyone when you call. Not good!

  Response from the owner

  Hi James. We’re sorry to hear you had a less than stellar experience. Due to the pandemic, we are currently receiving a higher call volume resulting in longer wait times. We’d like to talk to you about this and see how we can help. Please fill out this form and someone from our Member Care team will be in touch: https://www.joviafinancial.com/health-safety/request-call-back.

• W

  William Kucmierowski (Brimstone)
  5

  Best bank. Friendly and professional staff. Ask for Bill - been there for years and is simply the most helpful to work with.