Jovia Financial Credit Union Merrick Rd, Rockville Centre

Jovia Financial Credit Union Reviews

• B

  Brianne Muscente
  1

  The customer care and service has decreased dramatically since NEFCU changed to JOVIA. They operate with a big bank perspective and little concern how they may be able to assist the people who have held accounts with them for 20 years.

  Response from the owner

  Hi, Brianne. Someone from our Member Care team reached out to you directly, but wasn't able to reach you. Please email us at [email protected] so that we can help resolve this issue. Your feedback is valued, as it helps us identify areas where our services can be improved. Thank you!

• E

  Erica Lopez
  1

  Went in to open up a business account waited a half an hour to then be told I had to make an appointment otherwise I couldn’t be seen… I am currently a member there and now I will be opening up a business account at another bank… I have never experienced such poor customer service before.

  Response from the owner

  Hi Erica. We sincerely apologize for the less than positive member experience you've had with us. Someone from our Member Care team tried contacting you, but was unable to reach you. Please let us know the best way to get in touch with you so that we can discuss your experience further and help resolve this issue. Thank you!

• L

  LISA TOMPKINS
  1

  If I could give them a zero I would. I have had to deal with them several times and they are rude, incompetent, and the least helpful bank I have ever dealt with. I can’t wait to be done with this bank. They can’t get out of their own way.

  Response from the owner

  Hi Lisa. We are truly sorry for the less than positive member experience you have had with us. Please send us an email at [email protected] so we can connect you with someone from our member care team to discuss your experience further. Your feedback is valued and helps us identify areas where service can be improved. Thank you and we look forward to speaking with you.

• D

  Dorota Sz
  1

  Very disappointed! Called Jovia at Rockville center before coming to check if the coin machine is working, was informed that it does, but upon arriving I was met with disappointment because it didn’t and no one knew anything about me calling ahead of time. You like to use my money but do not value my time, not professional.

  Response from the owner

  Hi Dorota, we’re sorry to hear this. We have confirmed that the coin machine at the Rockville Center location is still down, but will be repaired soon. Please feel free to email us at [email protected] or call Member Care directly for an update: (516) 561-0030. Thank you for your patience.

• y

  yasmin chambers
  5

  It's a great bank; I'm a member

  Response from the owner

  Hi Yasmin. We're so happy to have you as a member! Thank you for your positive review and for being a part of the Jovia family. 💚

• d

  drea Jo
  1

  Debit card machine isn’t working. Wish someone would’ve call me and let me know before I travel all the way there. Been without a card since Wednesday and now i have to miss work again to try and get another card.... time to switch banks

  Response from the owner

  Hi Dondrea, we’re sorry to hear about your experience. We want to help! Please give us a call so we can help get you a new card: (516) 561-0030. Thank you for your patience.

• *

  *M*
  5

  So hands down Tina and Paul are Phenomenal at their jobs!!! Quick, concise and efficient in all aspects. Had a loan recently secured in 15 minutes...how's THAT for service!!!! I also miss Libby!!! Now retired but astounding gentility and personability every time we interacted! This is a place where "EVERYBODY KNOWS YOUR NAME"!!!! I should have opened an account sooner but grateful that I finally did with these lovely people. Go NEFCU of ROCKVILLE CENTRE!!!!!! GIVE TINA AND PAUL A PROMOTION AND A RAISE!!!!!!! TRULY DESERVED!!!!

• B

  Brandon Sino
  5

  Every staff member at this branch are awesome!! Paul, Joe, Celeste and everyone else (too many to name) always have the customers amongst their top priority. THANK YOU Rockville Centre NEFCU.

• e

  elaine devlin
  5

  The staff is outstanding. Extremely helpful with my banking needs. Bravo!

• K

  Kandesse Wang
  5

  Tina Santos is a great NEFCU representative. Very warm and friendly and made the transactions with NEFCU really smooth. Kept me well informed at all stages.