Jefferson Financial Federal Credit Union Veterans Memorial Blvd, Metairie

Jefferson Financial Federal Credit Union Reviews

• D

  Dee Jaiz
  1

  Update: Jefferson Financial just reported to Equifax, Transunion and Experian that my account was charged off. Way to go Jefferson Financial you are the worst!!! My partners agree and we closed all of our accounts. I've been a member since 1996 when it was Jefferson Parish School Board Employees Credit Union. My account was closed by Jefferson Financial without my knowledge. I purposely kept a very low balance in three of my accounts there because that was my petty cash accounts for online purchases, pizza, etc... I've made over 10+ loans with them over the years and have never ever had a single late payment on any of them. My credit score is in the 800+ range. I have a six figure salary on my job and own several businesses including three with accounts at Jefferson Financial ( I'm going to meet with my partners for each of them to consider closing those accounts with Jefferson). I was disputing some erroneous charges to one of my accounts with Roku TV and Jefferson Financial knew I was disputing. Roku informed me that they could not deposit it into my account because it didn't exist anymore. Jefferson Financial charged me $75 in overdraft fees and $50 in close out fees and reported to a collection agency that I owed $104.92. This is how they valued our relationship. I just paid it off and I'm framing the receipt. I mentioned it to some of my other financial institutions including Navy Federal, Chase, Regions, Campus Federal, Liberty Bank and my fraternity's credit union and they all said thank you Jefferson Financial. With my businesses and my job customer relationships and support are the reason I'm in business. I hope you do better with your other customers.

  Response from the owner

  Hi Dee, Thank you for reaching out to us via Google My Business. We apologize for the negative experience you've had and would like to get in touch with you about how we can resolve the situation to the best of our ability. Please email us directly at [email protected] with your full name so that we can look into the situation. We will also do our best to reach out to you.

• R

  Red Camaro (RedCamaro)
  5

  Helpful and friendly tellers; Clean bank; a bit understaffed during COVID, but that's to be expected. No complaints.

  Response from the owner

  Thank you for your 5-star review, Kevin! We are glad to be your financial institution of choice.

• S

  Samuel Wellborn
  5

  Miss Lyann went above and beyond for me.

  Response from the owner

  Hi Samuel, thank you for the 5-star review! Thank you for stopping by to visit us at the branch. Lyann enjoyed working with you today. We look forward to seeing you soon!