JACK LINGO REALTOR® Rehoboth Ave, Rehoboth Beach

JACK LINGO REALTOR® Reviews

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  Christina Graff
  1

  My friends and I booked a rental with Jack Lingo for mid-July, but due to the global pandemic and the fragility of some of our children, we decided to cancel the vacation. Jack Lingo has been nothing but a thorn in our side since the beginning of this venture. Not only did they dodge and avoid our (valid) questions in email, but they refused to refund our deposit even with the knowledge that going on vacation could potentially be dangerous for those in our party. Jack Lingo in unethical, and I would not recommend them now or in the future. Unfortunately, they only care about their bottom line.

  Response from the owner

  Hi, Christina, our rental department has standard contracts in place. Should you have any questions about your rental contract, please feel free to reach out to our office at (302) 227-3883. We will be happy to walk you through your contract.

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  John Bowlin
  5

  Our experience with Jack Lingo Realtors was excellent! The agent was very experienced and knew the market well. This resulted in the perfect accomodations for our needs and budget. All questions were answered thoroughly and truthfully and quickly. Tough to improve on an excellent experience. Thank you Jack Lingo Realtors !

  Response from the owner

  Thank you so much for the kind words, John! Outstanding customer service is our top priority. We look forward to seeing you again!

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  david phelps
  5

  We have rented through Jack Lingo for 4 years now. the service has been exceptional, especially the sales people, who are always ready to help/fix anything that is an issue or just assist us in choosing a rental. Our current sales rep is Rachael Ribeiro.

  Response from the owner

  Thank you so much for the kind words, David! Outstanding customer service is our top priority. We very much appreciate your business and look forward to seeing you again next year!

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  Marguerite Mckelvey
  5

  I have bought and sold properties through Lingo for over 15 years. My team of agents have always been responsive and professional! I currently rent a condo at Eagles Landing II through Lingo and again - the team is extremely informative and responsive to my and my renter needs! I have no intention of changing!!!

  Response from the owner

  Thank you so much for the kind words, Marguerite! Outstanding customer service is our top priority. We very much appreciate your business!

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  Dana Hamilton
  5

  We have used Jack Lingo Realtor to rent our vacation property for the last 5 years. We have found the agents very responsive to us and our guests, following up and solving any issues that come up during the rental season. We would highly recommend Jack Lingo Realtor to both owners and renters.

  Response from the owner

  Thank you so much for the kind words, Dana! Outstanding customer service is our top priority. We very much appreciate your business!

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  Betsi Z
  1

  i have rented for several years with Lingo. This year i paid my deposit for my late August week at the beach as usual and also bought traveler's insurance (just in case) as my mom was in hospice care. CSA Travel Protection #VRBO insurance is the company Lingo offered for as an insurer for $149. Well, my mom did pass away and my daughter became critically ill. On July 1st, i informed both Lingo and the insurance company that i could not make the trip. Filled out necessary paperwork and got doctor to complete a letter, etc. My daughter is still in hospital, but NEITHER Lingo not CSA Travelers insurance will give me my over $1000 deposit back. They both say property must be subletted in order to receive my money back. WHAT A SCAM!

  Response from the owner

  Hi Betsi - we just checked on your reservation and looks like the travel insurance company was able to submit a refund. Please let us know if you have any further questions.

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  Marty Seitz
  5

  The Jack Lingo Rental Team has performed superbly during this trying time with novel corona virus. The Team's deep cleaning and weekly cleaning routines follow federal guidelines (CDC) and produce a clean and physically-attractive setting for our summer guests. Jack Lingo has accommodated all special scheduling needs that our guests have had this season.

  Response from the owner

  Thank you so much for the kind words, Marty! Outstanding customer service is our top priority. We very much appreciate your business!

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  Mark Creighton
  1

  When I returned the keys for the rental property at 8:30 AM on Saturday 8/22/20, I was told by the company representative that "....the security deposit would be returned in a day or two." After three weeks (on 9/8/20) I contacted the agent and main office to tell them I had not received a refund of my $3,000.00 security deposit. I was told "....the check will be mailed to you tomorrow (9/9/20) or Thursday (9/10/20) at the latest. I apologize for any inconvenience." Obviously, the refund check had not even been prepared when I contacted the firm on 9/8/20. I responded that I was in fact greatly inconvenience and I asked that the check be sent to me that day (9/8/20) via overnight delivery service, given the failure by the company to meet its stated deadline. I can only assume that the agent and company were really not that "sorry for the inconvenience" because I did not receive a response to this email request. much less receive the check the next day - in fact it was not mailed until 9/11/20 and received 9/14/20, a full 23 days after check-out. Multiple instances of extremely poor customer service in this rental transaction.

  Response from the owner

  Hi, Mark, thank you for the feedback. In your lease agreement, we do have 30 days to return the deposit, and we apologize it took longer than expected. We hope you enjoyed your stay, and feel free to contact the office with any further questions.

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  J C
  1

  A long story, but I’ll try to be as brief as possible. We’ve been renting in the Rehoboth/Dewey area for 55 years. We mostly used the same company for decades until they had virtually no more focus on the rental market. Once in 1997 and then again in 2012, we had to resort to using Jack Lingo because our usual homes were unavailable. On both occasions and decades apart, we found the staff to be egotistical, rude, impolite and accusatory. Our last rental from this company had so many problems and so many issues, particularly with beds, roof leaks, plumbing and bugs not only the owner of the home herself had to drop by, but two agents from Lingo who were so incredibly rude and ignorant accused of us fabricating our complaints and insisted nothing was wrong with the property. These experiences were so memorable I can even name the specific names of agents (even the one from 1997), but I won’t out of respect. Bottom line, they have, in my own experience, never appeared to care about customer service. And why should they? They sadly have a monopoly on the whole area so they know they don’t need to treat anyone well. I recommend going with one of the other companies in the region. There aren’t many, but you’re likely to find just as nice a property minus the attitude and hassle of dealing with Mr. Lingo’s arrogant staff.

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  Susan Wrigley
  5

  Jack Lingo Realtor followed all guidelines to maintain social distancing during sign in and check out. Prior to arriving in Rehoboth, I received multiple realtor emails alerting me as to the coronavirus guidelines at the beach and with the rental property. I appreciate all efforts to make this a year where I could still enjoy Rehoboth. Thank you!

  Response from the owner

  Thank you so much for the kind words, Susan! Outstanding customer service is our top priority. We very much appreciate your business and look forward to seeing you again next year!