iTHINK Financial Mt Zion Rd, Morrow

iTHINK Financial Reviews

• Z

  Zari Floyd
  3

  The drive thru says it’s open till 1pm today but it’s not. Went by and nobody was there. Don’t waste your drive.

  Response from the owner

  Hello Zari. We apologize for the misunderstanding. This branch, including drive-thru is closed on Saturdays. We appreciate you doing business with us.

• K

  Krystal ALEXANDER
  1

  So I’m a new member to this credit union and I decided to apply for a credit card which I got Instant approval for 500.00 so a Representative call me the very next day telling me that they made a mistake but I can get a secured credit card but I did not apply for that then she went on saying that they found something on my credit report but if that was the case I would have never got approved from the start I’m having second thoughts of becoming a member and then she going to tell me to reapply why? When I got approved and there’s nothing on my CREDIT REPORT SMH

  Response from the owner

  Hi Krystal. We are sorry that your experience did not meet your expectations. Meeting with a representative to clear up some questions you may have is welcomed. With the increasing rate of fraud, checking your credit report will ensure that identity theft has not occurred. We would love the opportunity to better serve you and invite you to visit one of our branches near you.

• J

  Janice Wineglass Orange
  1

  I've been with this bank since 1987 when it was IBM. Never had any problems until two months ago when my wallet was stolen out my purse at a supermarket. I called and reported it but later when I tried to get my money back that someone used on my card.They gave me the blues and wouldn't replace the money that was stolen. I thought our money was insured guess not. I know you better never lose your bank card at this bank. So disappointed.

  Response from the owner

  Hi Janice. We’re sorry for your dissatisfaction. We value you and would love the opportunity to better serve you. Please feel free to contact us at 800.873.5100 or email us at [email protected] to further discuss your concerns.

• M

  Monica K
  1

  I thought this company was good,but the way that I have been getting treated lately I'm having second thoughts. They lie and say they're going to call you back and never call. That's not professional at all. I feel like I shouldn't have never went to this bank at all. I was convinced into refinancing my car with this company,but it was the biggest mistake I ever made.

• G

  Glenda James
  5

  I always get great customer service with all of the employees that work here. I enjoy coming to IBM because it feels like Family Everytime. Thank You IBM Employees for making me feel comfortable.

• J

  Jordan Smith
  2

  When you bank with Ithink Financial be prepared to experience delayed money transfers, pay unavoidable overdraft fees, and mediocre customer service. Ive been with them when they were known as IBM and I wish id have left before the change to Ithink Financial.

  Response from the owner

  Hello Jordan. We're sorry to hear about your dissatisfaction. We value your membership and would love the opportunity to better serve you. Please feel free to visit your local branch to discuss how we may assist you further. We appreciate your business. Thank you for being the best part of iTHINK Financial.

• R

  Rocquel
  5

  Wonderful branch and manager Mrs. Dukes!!!! Mrs. Llyod is awesome and her hard work shows. No matter what is going on she finds a solution to handle your transaction!!!! I will wait in line for her service lol ☺

• S

  Shanteria Vaughn
  5

  Awesome customer service and the tellers always get you in and out. Mrs. Lloyd always ask if there is anything she could do to assist me even after I am done. I love it!

• T

  Tam Tam
  2

  update 7/15/17 Since changing staff and management not as friendly and welcoming as before just business another number is all. Love them, they are always kind and helpful, I have taken 4 people to open accounts because of the customer service

• Q

  Quan Riley
  5

  Amazing customer service and Virginia is the sweetest! She knows every customer by name and face. I have never had an issue.