iTHINK Financial Cobb Pl Blvd, Kennesaw

iTHINK Financial Reviews

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  Jason Adams
  3

  I’ve been with iTHINK when it was IBM and over 15 years ago when it was CMAR credit union. It seems more and more lately they have been going towards the BIG BANK style of banking. It’s harder to get a call back and when you do the language barrier causes issues. I also applied for a loan and never heard back for approval. I ended up calling several branches before I got a human on the phone and they told me it was denied without reason. After leaving multiple messages with the loan department I never heard back. Now I’m back today to pick up a check for another loan that was approved immediately. While here I asked to use the restroom. I was told me the bathrooms are closed to customers. Really, I can’t wash my hands before interacting with other people. Doesn’t seem too COVID safe to me. 5/10/2021 Update: I made a visit to make a withdrawal and was told that any withdrawal over $1000 needed to be done by appointment only due to branches not keeping these amounts of cash on hand. I find this absolutely absurd. I had to call the credit unions main number in Florida and wait for a call back just to be told that the main office would have to contact the local branch to make the appointment. Then I was told that the main office couldn’t get in touch with this branch. I later received a call back and advised them I could be making another withdrawal and it would be in cash to verify they had the funds. After all of this I am seriously debating closing all of my accounts and moving on. There’s no pride or customer service anymore.

  Response from the owner

  Hi Mr. Adams. We apologize for your experience today and the other instances of dissatisfaction. We value you as a member and appreciate you doing business with us. We would love the opportunity to serve you better in the near future. Thank you for your many years of loyalty and being the best part of iTHINK Financial.

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  Jamerson Bezz
  1

  After almost 13 yrs of having an accounts (bank, credit and auto loan all active at the time I last checked) with the now iTHINK after the 3rd name since I have been with them. So they sent me a new credit card with their new name on it. I tried to activate the card and it wouldn't work. So I called the # on the card. The lady told me, I am a risk and they closed the card. I said well the card still shows active on my phone app. She said that's because you still owe on the card. I looked at the app thinking I must be crazy because last time I looked it showed $0 dollar balance. Sure enough, I was right it showed $0 owed. So I drove to the bank thinking someone is scamming me. The lady at the bank looked at the card account and said it was closed due that a 3rd party company (company name unknown) said I am a risk. So they closed my credit card account based off that information and that the new card shouldn't have been sent to me. I told the lady I have 2 other cards with different companies and they are still active. The lady at the bank said provide me with a new pay check stub and I will submit a new credit card application. I said NO thanks! What if I needed this "new" card for an emergency and it didn't work because of a new "risk" problem or whatever excuse they come up with and I was left stranded. *** Response to your reply, Unfortunately no I longer wish to be apart of your financial institution. As you can see I have already started paying my car loan down. You can't treat people this way and expect them to come crawling back to you. The fact that, when I walked out of your branch rhat day and 30 mins later I get an alert on my credit account telling me that this account was closed. Tells me that your company is not trustworthy and cares even less about their customers. This has now negatively affected my credit when I had done nothing to deserve this kind of treatment. My card was paid with a zero balance and was never left unpaid or at risk. So I just want to pay my car loan off and be done with your bank.

  Response from the owner

  Hi Jamerson, We are sorry to hear about your experience! Thank you for being a valuable member for almost 13 years and we appreciate your business. We would like the opportunity to provide assistance concerning this matter. Please visit a branch nearest you or contact us by phone; we're here to help.

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  Lece Guyton
  1

  We were looking into opening a savings account for our kids.Desiree and management kept on pushing my husband to get an account when he wanted to shop around for others. Then when he was sitting in his car in the parking lot on his phone they called the police and said that he was stalking and a fraud. Which my husband never gave them any information and he scheduled an appointment to be there. Never will we go there again. Will call corporate thank you 😊

  Response from the owner

  Hello Lece, We appreciate your initial consideration to do business with us. We are sorry to hear about your experience today and your dissatisfaction.

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  Brian Combs
  5

  Been a member for a couple of years. Never had an issue with them. Always had great customer service. I just moved out of state about 8 hours away. I made the drive to my location. It was a long drive but I was in a real pinch. Rachel the member service agent was great and helped me out with everything I needed. If I am in town and need help again I would definitely ask for her. Wonderful service.

  Response from the owner

  We are so glad you’ve trusted us to help you, Brian! Moving our members forward is what we do best.

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  Justin Kicklighter
  1

  After 11 years, I will be leaving IBM/iThink Financial. When I financed my vehicle through them, there were some forms missed on their part. They "attempted" to send me the form via mail for a year, but I never received it. I finally received the form via Certified mail and it stated that my vehicle loan interest rate was going to increase to 15% unless I turned in the form. I took the form to the local branch and of course when they withdrew the payment the next week, it was still at the 15% rate. I called and they stated that they had not received the form for my wife, which was never included in the Certified Mail package. So I took my wife to the local branch and submitted the form. I called to ask for my $600 over two months in interest back and they stated that they would not retro it back. I am pulling all of my accounts from iThink financial as soon as possible and they will lose more than $600 in interest. It is so unfortunate that I can't receive a refund for an insanely high interest rate. On top of that, I have submitted a Contact Form submission and requested a called from my local Branch Manager and couldn't even get someone to reach out to me. This Credit Union was, in the past, very personal but not any longer. Sorry that you have lost my business over something so small.... to you.

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  Bailey Willis
  5

  I had the most unbearable day that I have had in a while (car broke down/regular work problems). Then I had to go to the bank to try and get an auto loan. Words can not express how amazing the staff at this location are. Ana Rodriguez solved like 90% of my problems in just 30-45 mins. She went above and beyond with her customer service answering all of my questions without skipping a beat. I would recommend this location and bank to anyone without hesitation.

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  Linda Wolden
  5

  Love, love, love our credit union! They are very friendly, professional and helpful! We’ve been members since 1985 and we’re thrilled when they opened in Kennesaw (many years ago now)! I always recommend doing your banking here.

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  Matt Woodruff
  5

  Always been a pleasant experience in this credit union. I left, after CMAR bought out and became ibm, and rejoined again in November of 2016. I couldn't be more glad that I did. Susan, at the Kennesaw location is fantastic. Has helped me out with the refinance of my car, and several other things. All the employees I have met are very friendly, and helpful.

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  Kristy Johnson
  4

  There are very few IBMSECU banks around so its nice to have one in Kennesaw. Very inconvenient hours since they are not open Saturday. Great bank though!!

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  Dwight Sr Cooper
  5

  Best Bank in the world. Great customer service. Amazing Financial Department.