Ireland Bank Bannock St, Malad City

Ireland Bank Reviews

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  Louise Tuller
  3

  I have banked at Ireland Bank for over 19 years and was very surprised this time by the treatment of the young lady that did my business. Her attitude was that she really didn't want to help me. It was very clear that I could use help with moving the chair. At no time did she offer to help. Then she called someone over to train and never once explained what was going on. And then when I told several things she did wrong, she acted like who cares. Ireland Bank needs to do some customer service training.

  Response from the owner

  Thank you Louise for sharing your experience, and we want to apologize that it was a negative experience. We would like to discuss it more with you. To protect your information online, please send us a private message with your preferred phone number to [email protected], and a member of our Senior Management team will call you.

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  Lori Jones West
  3

  Opened an account and because they are so short staffed and the staff they have are not trained everything falls to one person. It's a hot mess for everyone.

  Response from the owner

  Thank you Lori for sharing your recent experience. If you are willing we would like to discuss it more with you. To protect your information online, please send us a private message with your preferred phone number to [email protected], and a member of our Senior Management team will call you.

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  Sharon Jones
  5

  Very professional ! The best efforts are done to correct a problem ! Very corteos and kind ! This bank is wonderful to work with ! I give it five stars !

  Response from the owner

  Sharon, We really appreciate you taking the time to share your feedback with us. We always love hearing from our customers!

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  Tony McClain
  5

  Kenzy, Justice, Jolynn, Brit, and Stephanie in Malad are awesome and treat me great each time I’m making a deposit or needing cash

  Response from the owner

  Tony, Thank you for sharing your feedback with us.

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  Rusty Becksted
  1

  I have been trying to roll an IRA to Ireland for over a month. I have been repeatedly been blocked due to employees that refused to return calls to my financial advisor to employees in branch offices having absolutely no knowledge of how the process works. This is insane, I have been a customer for almost forty years. I am trying to transfer money to your bank and you refuse to help me in any way shape or form. You tell me it's my problem, do you not care about me as a customer?

  Response from the owner

  Thank you Rusty for bringing this to our attention. If you are willing, a member of our Senior Management team would like to call you to discuss your experience. To protect your information online, please send us a private message with your preferred phone number to [email protected], and we will call you.

• S

  Sheryl Stoddard
  5

  Our experience here at the Ireland Bank in Malad was AWESOME!! We have to give a Huge Thank You to Bobby Anderson and David Owens! They went above and beyond to help us. They even took time after hours to make sure we were taken care of. We are a small business here in Malad and in our experiences we have found the Small Businesses get Over looked most of the time by the Bigger Banks but Not here. We were treated like Family- Friends not just another customer in the Bank. Thanks again for all your help. Your hard work does not go unnoticed.

  Response from the owner

  Thank you Sheryl for sharing your feedback!

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  Brenda Jolley
  5

  Brittni Atkinson is very professional and helpful. I needed help with my dad’s accounts after his recent passing and Brittni kindly and compassionately assisted me. She was a bright light during a difficult time.

  Response from the owner

  Brenda, Thank you for taking the time to share this experience with us. We appreciate it and your business and are glad that we could assist you.

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  Blake Wise
  1

  I have mixed reviews for this branch. The staff out front (Bobby and Ginger) were very friendly and helpful. They took time and answered my questions and called back with answers. However, the person we interacted with (on two different occasions) in the back (Jerren) was TERRIBLE to work with. He is very condescending and refused to do something as simple as notarize a paper, simply because we are not members of the bank, and now NEVER will be, thanks to the service (or extreme lack of) that he provided. He refused to notarize for that reason only, and when I asked about it being a 'public service', he responded with "Well yes, it is a service, however I will not be providing it for YOU". I had called ahead to make sure this was a service the bank provided and whether or not I was required to be a member and to find out if there was a fee. I was told yes, this was a service they provided, member or not, and there was no fee. When I told him that was the information I had been given from another employee, he responded with: "You are more than welcome to ask around, or take it to your financial institution, but I will not be doing it for you". I have not been treated that poorly in a long time. I will not be going back for services of any kind.

  Response from the owner

  Hi Blake. We are committed to providing exceptional customer service and apologize we did not meet your expectations. If you’d like to discuss this further, please give us a call at (208) 766-2254 or email your contact information to [email protected] and we will contact you. Thank you.

• A

  Ann Rethard
  5

  I have always had top notch customer service. All staff have been extremely helpful and accommodating. Even with recent construction, business has continued to function with no reduction in quality.

  Response from the owner

  Thank you Ann for your feedback! We appreciate you and your business!

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  Bernice Nalder
  5

  They were very caring & helped us understand what we needed to do.

  Response from the owner

  Thank you Bernice for your feedback