iQ Credit Union Se Chkalov Dr, Vancouver

iQ Credit Union Reviews

• A

  Amanda Bonney
  1

  After only a few calls, maybe two voicemails, and absolutely no letters sent to my address, IQ Credit Union closed my account and blocked access to the app. If there was more of an effort made to inform me of an account issue, I would have taken care of it. Now? They're the BofA and Wells Fargo of the banking world. Absolutely horrible customer service, and absolutely no sympathy. I'll take care of the collections bill (less than $125 dollars mind you) and never do business with them again. Any time I tried to call them back and reach them at a branch, I've had to leave voicemails with no calls back. I finally got off the phone with one of them today OVER ONE MONTH LATER after the issue was present on my account. Thanks IQ Credit for showing your true colors. Never again will I be fooled by your thievery.

• T

  Tara Stefaniuk
  1

  They are great as long as you NEVER have to change anything. I moved and changed my address with them. First; my checks were sent out with two addresses, one being the address I no longer lived at. When I asked to have the old address removed, my new mailing address was also removed. I noticed it and again had to add my mailing address. Then when my card was expiring they send it to my physical address NOT my mailing address, so I again had to update my address. Plus I had to go in and get a new card. Since it was "lost" I had to get card number, so I had to update all my autopay bills. Then within a few weeks the ATM at the Camas location held my card. It was a Saturday so I had to wait until Monday to get a new card and even though it was a IQ ATM they would not give me the same card number. So I once again had to update all my autopay bills. Since their hours are limited I have not only lost wages for fixing their errors, but also the personal time to fix them all. Everyone has been pleasant (online and in every location) however due to all the errors I will be looking for a new credit union. If this many mistakes are made on a simple address change and new card I can't imagine the mistakes that would occur if I had any major issues. I just checked my account and they also charged me a fee for the card that their ATM held. Classy.

• M

  Melody Andrews
  3

  Always friendly staff when I go into the bank. Problem is when I have time to go into the bank they are closed, and the drive up ATM only works half the time. Certain services such as deposits don’t seem to be available 24/7. Most of the time you can’t print a receipt either. I end up going to my other bank most of the time.

• K

  Koda Leab
  1

  My husband and I recently went in to apply for our first auto loan & were working with Amanda Hocking. Very uncommunicative and let us apply for a loan which she knew we didn't meet the requirements for. You'd think if going over your clients information and knowing they don't meet the requirements you'd let them know and not have them apply. We even had to contact her several times via phone and email which she always took a day or two to respond. Big thumbs down and will never go through iQ again because of her.

• T

  Trigg Villani
  3

  The staff is terrific - there's always friendly atmosphere. However, their check deposit app has rejected 50% of the checks I deposit making it worthless. 5 stars for theiQCU people - zero stars for their check deposit app

• M

  Mike Bolle
  3

  I was a big fan of Lacamas Credit Union and had an account here . IQ had issues with me not using the account. It was just a place to store some money and earn a little bit of interest. But that's not how they operate so I closed it.

• B

  Barbara Bolich
  4

  Kind folks, supporters of education and community. They LOVE buffalo plaid! May not have the very best investment opps, or the greatest selection of interest rates, but way better than a bank.

• M

  Mike Muz
  5

  Rachel and Tanya were amazing, very responsive and always a pleasure to talk to. Will recommend to everyone.

  Response from the owner

  Hello Mike, Thank you for your kind word. We hope you have a plaidtastic day!

• P

  Phelim Boler
  5

  Nice lady that helped me open my account! And it only took a short time! Everyone there was pleasant, friendly, and efficient also!

• K

  Kayla F
  5

  got a great autoloan here a few weeks ago. such a good rate when nobody else would take me