Interra Credit Union Crystal Heights Blvd, Middlebury

Interra Credit Union Reviews

• S

  Sidney Beck
  1

  Line wrapped around their building, line around the inside, waited 30 minutes to walk out and go elsewhere to cash a check. Been a member here over 20 years, this is extremely disappointing.

• b

  brittany smith
  1

  I went to this branch to cash a check drawn off of Interra, CU. As a non customer I have always been able to cash checks drawn off of the financial institution they are drawn from. I went to this location today over my lunch break. First the teller(Charity) told me there would be a 6.00 charge. I was annoyed, but agreed. Then I waited another 5 minutes for her to tell me she needed a second form of ID. I could understand if it was a larger check but this check wad for 44.00. I spent 10 minutes of my lunch for nothing. I left. I have never had such a horrible experience at an Interra branch. I really hope they provide better customer service to their customers then they did to me. After this I will NEVER bank there.

• b

  bryce johnson
  1

  They close at noon on Saturday and I was in the drive-thru at 11:50. I didn’t get up to the teller until 12:20. The lady then said that they close at 12 and they aren’t taking new customers. I told her I have been there since 11:50 and she said her coworker said that wasn’t the case. Sad that a company you have done business with for years will deny you service and call you a liar.

  Response from the owner

  Hi Bryce. Thank you for reaching out on this matter. We truly apologize for your experience. We take comments seriously and will use your experience as a learning opportunity with our staff.

• C

  Christopher Miller
  1

  Went to this branch recently for drive up. As I pulled up I hit the call button as someone would normally do waiting on a representative. No one came even after one of the tellers looked at me thru the window. I had to then proceed inside while the tells sat inside laughing and talking to each other with no one taking the time to serve the customers or at least check on the drive up. I then proceeded to tell 1175 who had the most unprofessional outfit on to work in. A winter jacket with fur and a shirt extremely low cut. Obviously standards have changed.

  Response from the owner

  Christopher, I'm very sorry that you had such a negative experience at our Middlebury Branch. I am going to forward your review along to the branch manager as well as the regional manager. Thank you for bringing this to our attention and thank you for choosing interra.

• R

  Ross Jackson
  4

  Middlebury branch is great! I am quite pleased with the service. 5-stars would have been given if the call center representative was trained better and knew how to talk to customers...... attitude, short and detached.

• j

  justin quinn
  1

  kind of dumb they won't give you change unless you a member. it's not like I'm trying to cash a check. just getting some 1s and 5s.

• P

  Paul Rowland
  5

  I have done both my business and personal banking at the INterra Middlebury branch for years. They are VERY helpful and customer service oriented! Alicia is the best!

• B

  BenAmandaJane Yoder
  5

  Professional and friendly staff. Always easy to accomplish whatever banking transactions I need to do.

  Response from the owner

  Thank you for your kind words. We appreciate your feedback. Member experience is our top priority and we want to make sure that we are doing everything we can to meet your financial needs.

• C

  Christine Miller
  1

  Whatever you do, don't go to Stephanie the loan officer, she won't return your phone calls, she makes things harder for you. Go to the CR 17 location.

• M

  Madison Yoder
  5

  Great place to have your banking done