InstaMortgage (Formerly Arcus VA Mortgage) TX, Lewisville

InstaMortgage (Formerly Arcus VA Mortgage) Reviews

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  Pat Brumley
  5

  Arcus VA Mortgage is incredible to work with. They made my refinancing so easy. I was absolutely blown away with how quick the process was from start to finish. They walked me through every step and made everything so easy to understand. The quick communication back to all of my questions was the best customer service I have experienced in years.

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  Adrienne Buckley
  5

  Arcus is the mortgage company that works for you and with you in every step of the way. It did not matter what was needed the company was very patient. After attempting to go with other mortgage companies for our VA refinance, Arcus is the company that came through. We are glad that they were there for us. The staff members like Sal and Emmanuela were excellent to work with. I would recommend Arcus mortgage company for your VA financing and other financial home related projects. WE THANK YOU ARCUS MORTGAGE COMPANY.. AB

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  Owen McCullen
  5

  I dealt with Sal Ali. He was prompt and very helpful in the process of a VA refinance. It was our second refi, to get a lower interest rate and in comparison to our first experience, dealing with Sal was a pleasure. Not only was Sal helpful during the transaction, but once it was completed, he continued to be available and helped me with issues that needed addressing well after his normal work was done. I consider that being very professional. Even though he was not able to expect any additional money on the transaction, he continued to be entirely as helpful and good to deal with as when he had a profit motive. I like that.

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  Rebecca Patterson
  5

  I greatly appreciate the niche knowledge this company has. They were able to offer the lowest interest rate as I was rate shopping. The customer service is superb. Mac was very friendly and helpful, Sal is an expert and has the customer's best interests in mind, and Sherie is incredibly polite and professional. The small company is able to give one on one service to each client. It is fantastic when one of the company owners knows you by name. I had a great experience in my communications with this company and have recommended Arcus VA Mortgage to several others without hesitation.

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  Brandy Harmon
  5

  Normally I would throw away mail about refinancing but this sounded different so I checked to see if it was true. The staff was very professional and always responded quickly. I’m always nervous about what is going on and when each step will be completed but I had a direct contact and could text at anytime and always got a quick response. Entire process took less then a month and was so easy. I would recommend this company to my own parents. Thank you

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  Annie Bowlby
  4

  We started our refinance process in July of 2020, responding to a flyer in the mail. Sal Ali was our contact person, and he was impressive. AsCovid 19 progressed and county offices were shut down, title records became difficult to obtain, plus there were many others like ourselves who wanted to take advantage of lower interest rates. Communication with Sal became harder. I had to call and text a few times to get responses. He was as frustrated as we were, and every time we made contact he was courteous and informative. At least three times he gave me a date that we would close, then had to change it. I am sure his job was extremely trying at that point, yet he was always professional. Eventually, after three months, we signed the closing documents. Talking to others in the mortgage industry, I know this is not unusual at this time in history. Sal has my deepest gratitude for all he did to help us through this process. He is a kind, knowledgeable and hardworking man. A good partner to get things done!

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  Ali Kassam
  5

  These guys are awesome. They walked me through every step of the process, especially when things started to get a little rocky, and even went the extra mile to do things my original lender did not in order to be sure I had the smoothest possible experience. I thought I would be sacrificing a lot of convenience by switching from my mortgage that was held at the same place that I bank, but Arcus more than made up for it with their high quality customer service and of course with the amount they saved me on a new re-fi with a very low interest rate. Highly recommend them!

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  LaTasha Dixon
  5

  This was a God sent Lending Co. in my opinion. Sal and his team of professional employees raised the Bar for me when it came to refinancing my home. Anytime I had a question or needed answers pertaining to anything during my refinancing journey, they answered expeditiously. Their motto to me was "If We Can't Help You, We Won't Hurt You!" Great words to live by. Thanks Arcus VA Mortgage for everything. God Bless

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  Kindra Alicea
  5

  Worked with Sal Ali and he was phenomenal. Professional, prompt and very easy to understand. He made our refinance comfortable and quick. He also made sure we were aware of all our VA benefits and gave us the tools necessary to get the benefits we weren’t taking advantage of already. So far it’s been an amazing experience.

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  Eddie Jones
  5

  After about a year we purchased our new home we get 4-5 letters in the mail a week about refinancing. I read through them all and Arcus was among the stack. Looked at the reviews and called and talked with Mr. Ali's associate Mr Jones. My first contact they made me feel at ease and explained how the process worked. I sent him what he needed Oct 28 2020 and we closed last week and the original loan was paid off today. I can't say enough about his team. They were professional, never pushy and got everything done that they said they would. I am completely satisfied. I was a little apprehensive at first but this company is Legit and Mr Ali knows how to take care of business. They have my vote of approval. Eddie Jones