Infuze Credit Union U.s. Rte, Waynesville

Infuze Credit Union Reviews

• D

  Dianne Thompson
  5

  We have never had a problem at infuse And Shelby was very helpful and everything was approved 👍

• M

  Marshall Hanks
  1

  I was a victim of International Fraud through a Canadian Business, this happened around December 23rd 2021. I have since had issues with Customer Service as well as lack of security on my existing accounts. I also still have not had any luck when I requested to speak with High Management as well as the President of Infuze. I also have had a very rude and unprofessional interaction with an Infuze employee, named Stephanie and I had Mastercard Corp on the line and that call was recorded and I do have the notes from the Mastercard Employee that heard how the chat went and how I was treated. Now when I send a message through there Online Banking System it seems they do not want to deal with me and they have now deactivated my Log In. I have been treated like trash and I have gotten NO where with any requests I have made. I have tons of documentation to prove how I was victimized. I also have had numerous contact with Canadian Police Constables and there is an on going Fraud Case being investigated there in Canada. I'm also working with the Osage Beach Police Dept as well as there Detective. I want an Official Complaint filed against Infuze for there handling of this situation and the rude employees I have encountered. I also demand to talk with the Board of Directors and the President of Infuze, in which I have asked for that before and was ignored. I have a million reasons to be upset with Infuze but they still ignore my requests and truly does not care for there members as I am living proof. I have also consulted with the local court systems as well as Private Attorneys. I was also threatened to have my Auto Loan revoked and this has NOTHING to do with the Auto at all, I called an attorney and I was going to file suit as Infuze was about to take an illegal action. And the employee that is apparently over Auto Loans is the employee that was very hateful to me via phone. Stay AWAY from this Credit Union as you may endure the same pain as I am currently going through! I feel like I deserve JUSTICE!

• A

  Alex Cooper
  1

  This bank has personally charged me thousands of dollars in fees. They are a predatory bank, and do not support their service members who are overseas. I wouldn’t recommend them for loan services, or personally banking. Especially considering their is several other options in town.

  Response from the owner

  Alex, I'm so sorry to hear you've had a poor experience with us. We strive to provide great services to our members at a great value. We'd love a chance to help you through any troubles you've been having. Please reach out to one of our fantastic member support reps at 573.329.3151.

• B

  Bryan Babb
  5

  Awesome experience with Shelby!! Very helpful getting me the loan I needed!! Highly recommended!!

• m

  mary haltom
  5

  There was no stress applying for my loan. I was treated wonderfully. Thank you!

• S

  Steven Riley
  5

  Really helped me in a hard time ,fast,easy and no hassle at all I'm very satisfied I chose to use credit infuze union!! Thank you Shelby!!

• E

  Ellie Spencer
  2

  It’s been impossible to get a loan, we have been trying for at least a month now, went from applying for a mortgage, to being told to apply for a home equity loan instead, and then being told to do a personal loan. 3 separate loans we have been told to apply for, and we can’t get a call back about the status of our application for what is now the third loan they’ve told us to apply for so it would be “quicker”. They’re out for lunch for 3 hours and say they’ll call you about it at the end of the day and then you won’t get a call for 2-3 days. It’s been impossible and incredibly frustrating, if you need anything besides the bare minimum banking, I wouldn’t put your faith in this branch.

  Response from the owner

  Ellie, I'm so sorry that you had a poor experience. We strive to find the best solution that will fit each members individual situation. We would love the chance to change your opinion. Please call and talk to one of our wonderful member support reps and let us show you that we can do better!

• H

  Haley Robinson
  1

  If I could give zero or negative stars I would, I have been a member of this bank since I was basically a kid to now and I am 23. My family members banked here but they eventually left because it is such a terrible bank, they charge so many fees to the point where you are unable to pay back any of them. They cause you to be in more debt than you already are. Would not recommend to anybody.

  Response from the owner

  Haley - I am sorry to hear that our services didn't meet your expectations. If you would like to provide further feedback or would like to give us another opportunity to help you, call our Member Support Center at 573-329-3151.

• d

  donna bryars
  5

  Shelby was awesome and made buying my car so easy.

• P

  Parker Houston
  1

  Horrible customer service. No help what so ever. Closing my account and never coming back again. I highly do not recommend banking through Infuze Credit Union.

  Response from the owner

  Parker, I'm so sorry to hear you've had a poor member service with us. We strive to provide great services to all of our members, and it sounds like we missed the mark with you. We'd love a chance to change your opinion. Please reach out to one of our fantastic member support reps at 573.329.3151.