Infuze Credit Union Illinois Ave, Fort Leonard Wood

Infuze Credit Union Reviews

• M

  Mark Steffen
  5

  Miss Brittany was fantastic Kayla trained her well requested a loan for a new vehicle and she made it super easy to complete and always with a smile. The credit union and it staff has always been very good to me and my wife and always extra helpful and professional. Thanks again

• J

  Joe Toth
  1

  So after 20 years of being a member of this credit union, I called today to get my username so I could reset my password. To my unpleasant surprise, I was informed that my account had been closed and that whatever money was in my account had been used to pay a monthly dormancy fee. Then the customer service representative kept trying to get me to open a checking account with them. Guess a customer that pays their previous loans on time every month with them and has excellent credit and kept an account with them for personal and auto loans means nothing to them. If I could give them 0 stars I would.

• D

  Dana Ramey
  5

  I have been a member of infuse credit Union for over 20 years and highly recommend them!! I love their high rate checking, Christmas Club and many other services!! Their employees are always willing to help in anyway they can! Bryan Gentle is amazing!

• F

  FabulousSir
  5

  I'll tell you all, great and wonderful service the assistants and staff of Infuze Credit Union would do and share for all those that use this bank. In early October, I made a purchase for delivery by mistake from a scamming website, which promised me it would arrive the next month. After that, it turned out that it was once again, a scam. Because I went to it, and the page of the website was just left blank. Thanks to both Ashlee and Ms. Huitt, they were such a big help. In order to get my refund, they had me fill out a cardholder fraud form and the EFT, and I got myself a new debit card. Because it takes time for things to be processed in our bank accounts during the holidays of Christmas and New Year's Day, I waited, and finally, I got my money back just this month. Very helpful bank ICU is. I'd highly suggest you use this one.

  Response from the owner

  Our team goes the extra mile to help our members stay safe and protected from fraud and scams. We are thrilled that we were able to get the issue resolved for you and help you get your money back! What a fantastic way to start 2022. Thank you for your feedback and the 5-star review.

• J

  Jerry Ryan
  5

  Outstanding service! Kaylee and Brittany in the loan office made it super quick and easy to get me financed for an auto loan with no complications. Highly recommend this bank to anyone requiring great service and flexibility!

• M

  Mark Pommenville
  5

  We were traveling from Colorado, while trying to use her card she received a error message stating the card was flagged. Arrived at the Fort Leonard Wood branch to be taken care by Brittany. She made a stressful situation better through her pleasant personality and professionalism. She’s an asset to the bank.

• J

  Jimmy helmuth
  5

  Fort wood credit union is the best. These ladies are always quick and easy to help. Never have had an issue.

• A

  ANGELA HOUF
  5

  I have had the pleasure of working with Leslie on a HELOC and was very impressed with her professionalism and the efficiency of the process.

• A

  Arthur Little Jr.
  5

  The ladies here are patient, knowledgeable and polite. I’m loving our institution. 😁

• T

  Teresa Shattuck
  1

  As a military member, my bank is not located here, I went to the ATM and was charged $3.50 to take out cash. I understand convince fees but do you really need to charge that much!?! I this bank is taking advantage of military members. So much for Soldiers first especially being in post. Never going here again!!!

  Response from the owner

  I'm sorry to hear you find our ATM surcharge fee to be too high. There are a lot of expenses when operating ATMs. Members enjoy free access to our ATMs and more than 30,000 ATMs nationwide, this includes member of nearly 2,000 other credit unions in the Co-op network. I hope that you will give us a chance to show you the benefits of banking with credit unions. Thank you for your service!