Indiana Members Credit Union N Madison Ave, Greenwood

Indiana Members Credit Union Reviews

• B

  Bikram Chauhan
  1

  Called here to open up a account Susie said you can come over 30 min before closing and then she said when i was there sorry nobody can help you out come next time Wasting time thats all

  Response from the owner

  We are sorry to hear about your experience with the Greenwood Branch. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience. Thank you, Nikki

• Z

  Zach Barkdull
  5

  JD is the best to do business with! Thank you IMCU!

  Response from the owner

  Thank you for the review Zach! It's great to hear about your experience with JD at the Greenwood Branch! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• A

  A Z
  1

  Tried to get Kelly to call me back about refinancing my home after I emailed her all the documents requested. Waited a week, and after three unreturned calls I decided to reach out to the IMCU on Stop 11 and Arlington. They called me back within hours and took care of my refinance. With Kelly, I just asked for a return call letting me know my documents were received and that they had everything they needed. I'm not sure what else I could have done to help them succeed. I don't blame her as it seems like a leadership problem at this branch. Update: 12/19/2020 I emailed IMCU at the email address they provided immediately after they commented asking me to reach out to them. A month later I still haven't heard back by email, phone, or mail.

  Response from the owner

  We are sorry to hear about your experience with the Greenwood Branch. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience. Thank you, Nikki

• C

  Chrissa Freese
  5

  I refinanced my car through IMCU and it was a breeze! JD made the process so easy and made me feel like family! Thanks JD!!!

  Response from the owner

  Thank you for the review Chrissa! It's great to hear about your experience with IMCU JD! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• A

  Ainawn Par
  3

  Workers are nice but some need to be better at explaining things and advising customers. If a worker think a customer shouldn’t do something, they should have advise him/her from the beginning about it. If a customer bring an interpreter to a branch or cc on email, it means they need help with English! Some workers needs to be more mindful of things and be considerate of their customers!

  Response from the owner

  Ainawn, we are sorry to hear about your experience at the Greenwood Branch. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience. Thank you, Nikki

• D

  Dan Schreffler
  1

  Was told on the phone that we could come in and open a savings account without an appointment. When we got there we were told that they would take our phone # and we should wait in out car. Over an HOUR later I went back in and they said they could not get to us today. That is the only hour they will ever waste of mine. Strange experience.

  Response from the owner

  Dan, we are sorry to hear about your experience with the Greenwood Branch. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience. Thank you, Nikki

• T

  Tylen Lee
  5

  Jaden as always was a great help. I highly recommend this Credit Union over any other Credit Union/Bank. Fantastic customer service. Keep up the great work.

  Response from the owner

  Thank you for the review Tylen! It's great to hear about your experience with Jaden and the Greenwood Branch! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• P

  Patricia Hickman
  5

  Switching to IMCU was the best decision I've ever made. They refinanced my car saving me thousands. They are quick, easy to work with, and have always given me good news.

  Response from the owner

  Thank you for the review Patricia! It's great to hear about your experience with IMCU. Please be sure to visit our website and our social media pages on Facebook and Twitter for upcoming promotions and events. Thank you for being a member- we appreciate your business! Nikki

• R

  Robbie P
  5

  I love this location! They seem to always remember me although I hardly go in. Mimi is the best person to work with - so friendly and she really tries to help you in whatever manner she can.

• G

  Ghastly Goose
  5

  The branch manager is very quick to get loan paperwork together. Everyone is very friendly. Glad I transferred banks.