Illinois Community Credit Union W Main St, Plano

Illinois Community Credit Union Reviews

• D

  David Field
  5

  I Love this branch. Small community feel with lots a friendly faces! Great advice and easy loan process. The manager, Shea, one of the best and easiest to work with! Thanks for all you guys do for the members!

  Response from the owner

  Hi David, Thanks for the positive feedback. We look forward to continuing to serve your financial needs now and in the future!

• M

  M J
  1

  They have closed their lobby for over a month because someone tested postive for covid at one of the branches. I can understand and appreciate that they want to keep everyone safe but the Plano location doesn't offer drive up services. It's really frustrating that they haven't opened back up or communicated when they plan to reopen. When I called to see what my options were because I needed more than just to make a deposit, I was told to drive 45 minutes to another branch. It's super inconvenient to drive that far when there are plenty of other banks and credit unions closer who are fully open.

• J

  Jeannie LaMarre
  5

  Jenna Lane was awesome helping me buy this awesome Jeep! She did a great job explaining the process and made it a stress free experience!

• Y

  Yessica
  1

  I CAME IN HERE TO TO CASH A CHECK AND THEY SAID THE “MACHINE” WOULD NOT TAKE THE CHECK FOR THE REASON THAT THERE WAS A MISTAKE MADE WITH THE DATE & THEIR WOULD BE $5 FEE. I THEN HEADED OVER TO MY BANK (CHASE) & DID NOT HAVE A PROBLEM. MY BANK ENDED UP CASHING THE CHECK FROM ILLINOIS COMMUNITY CREDIT UNION. BOTH STAFF MEMBERS WERE VERY RUDE & INCONSIDERATE. FYI: I ARRIVED 5 MINUTES BEFORE OPEN TIME & REFUSED TO OPEN THE DOORS UNTIL EXACTLY 8:3OAM.

  Response from the owner

  Thank you Yessica for bringing this issue to our attention. Security reasons and opening procedures prevent a branch from opening earlier than our stated hours. We always strive to provide the highest quality member service and best hours of business for members.

• K

  Kk Brody
  1

  The branch manager is terrible I have been with credit union for a long time and have had nothing put issues with her she treats you like you are not a member of the credit union.

• c

  chicagobearsfanatic
  1

  It used to be a great credit union. The new branch manager is horrible.

• d

  darren biddle
  5

  Been with them since 2007 great service wonderful staff.