IH Mississippi Valley Credit Union Tech Dr, Milan

IH Mississippi Valley Credit Union Reviews

• P

  Pam
  4

  I have been a customer for many years and they have always been friendly. Hold time can be long but I mostly use online service, which I never have problems using. I would give five stars but not a fan of whatever changes they are making at the bank lobby where you get someone using a laptop at the center counter.

  Response from the owner

  Hey Pam, we appreciate you taking the time to provide us with some feedback. We'll make sure you're comments are forwarded to the right area so we can work to improve your branch experience.

• A

  Alban Reid
  5

  Friendly, helpful tellers who are knowledgeable. Wanted to open savings account for my granddaughters and they suggested we do the saver account instead of a standard account because it pays better interest. Appreciated that suggestion

  Response from the owner

  Thanks for the review Alban. So glad to hear we could help!

• J

  JoDee Stoneking
  3

  We usually get great service but the ATM is a different story. We drive 15 minutes to deposit checks through the ATM and it never seems to accept a deposit.

• F

  Family Noobs
  5

  Never had any issues like others do. App always works, wait time to talk to someone on phone is usually less than 5 mins, tellers are nice, lines are short. I prefer this location more than all the others.

  Response from the owner

  Thanks for sharing the love, Lisa! We're happy to have you as a member!

• B

  Bob Ross
  1

  Been On hold for over an hour (2 episodes of hoise of cards) and the live update is not busy so instead of twiddling your thumbs id like to for someone to pick up for what is literally going to take 30 seconds great job IH

  Response from the owner

  Bob, so sorry you were having trouble getting a hold of us. If you are still needing help, please send us your phone number via our chat link below and we will have someone reach out. Thanks! https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

• M

  Megan Dorsey
  1

  People are mostly nice, but bank in general has issues. The banking app freezes/won’t load often. Twice I have been unable to access my money at all because of technical issues. The ATMs work only half the time, if you're lucky!

  Response from the owner

  Megan, thanks for reaching out and sharing your experience. We would love to look into your issues more and see what we can do. Please reach out through our secure online chat at www.ihmvcu.org, give us a call at 309-793-6200 or shoot us a message through Facebook.

• T

  Tye Gordon
  4

  I'm honestly on hold while writing this. I've been waiting for like 10 minutes this call and it's like the 4th time I tried calling! only reason this gets 3 stars is because the holding jazz music kinda slaps. EDIT: They finally answered and I bumped it up to 4 stars because she was super kind and helpful and reimbursed me for some issues I was having with insurance!

• C

  Christopher L. Chenoweth
  1

  I have been paying on time for two loans . paying off two accounts.yet because of credit games it makes no difference. I'm very unhappy. Had credit card with them yet they denied me a new card after I payed it off. Makes no sense!

  Response from the owner

  Hi Christopher, we understand your frustration. We'd be happy to research this further. Please give us a call at 309-793-6200 or send us a secure message through our online chat at IHMVCU.org.

• L

  Liz Hazen
  1

  If you are wanting to call to get your questions asked just be prepared to wait 30-40mins. Once you're on the phone it's fine but the wait time is ridiculous. It makes everything so much more difficult than need be.

  Response from the owner

  Liz, thanks for reaching out. We completely understand about the wait time. Please know we are actively working to grow that department by seeking more contact center representatives. Feel free to swing by one of our locations, send us a secure message through our online chat at IHMVCU.org or shoot us a message on FB.

• O

  Obvious Front
  4

  One of the tellers recommended a better Money Market option for us . That's better than-average service.