Hudson Valley Credit Union US, Mahopac

Hudson Valley Credit Union Reviews

• J

  Johnathon “Jay” Fantano
  2

  This is only a Credit Union by name. There is NO advantage to banking here whatsoever. Not hours, not rates, not customer service...nothing. it sucks. Up until now banking with HVCU has been satisfactory at best. You can make deposits, withdrawals and open a new account fairly easily, but things get murky after that. Overall account management and customer service is not a priority at this institution and it shows in their agent response and policy. In the age of widespread internet fraud, this Credit Union doesn't even have an option to report fraud built into their Mobile App, or as an option in their automated telephone system. Once you do reach someone (usually about 5-10 mins regardless of time of day) they will tell you that they cannot advocate for you and want you to call the merchant where the fraud took place... yes, HVCU wants the Account Holder to contact the merchant. They will then tell you that until the money is completely debited, they cannoy help and want the Account Holder once again to call back.. their idea of customer service is inconveniencing their customers as much as possible with inefficient and cold policy. No one offered to follow up with me, but they did immediately cancel my card. Overall my experience over the last few years with HVCU has been satisfactory at best in terms of banking and in terms of service and engagement I would describe it as cold and uninviting. I would not recommend this business.

• A

  Andrew K
  5

  I'm not an account holder, but should be. Each time I've visited the Mahopac location, they've been very helpful!

  Response from the owner

  Thanks for stopping into our Mahopac Branch, Andrew. We'd love to have you as a member the next time you stop in :)

• M

  Melissa Widrick
  3

  The bank services and staff are great so far, my complaint is that the drive up ATM is so tall I have to unbuckle and contort myself to reach the buttons and insert my card, because I drive a sedan and I'm not a giant. If an able bodied person like myself has trouble I can imagine that a person with mobility issues is going to have trouble using it. Poor design.

• B

  Balu Medina
  1

  I just opened a checking account and charges start in my unused account. I report to Hudson Valley number they are very professional reversing all charges and fees but they have a fraudster in the Mahopac, NY branch. Need to investigate and avoid this activity and negative reviews and customers loss. Associate is Jijy James.

• C

  Chanel F
  5

  Extremely satisfied with their products. Additionally, the customer care is what matters tremendously. I've worked in commercial banks, and I recommend Credit Unions highly. Hope this helps.

  Response from the owner

  Thank you for sharing your experience with us! We appreciate you taking the time to leave your review.

• E

  Erin D
  1

  Yesterday was my 2nd time at the Mahopac location. While it looks nice on the inside, the staff is less than friendly and even less helpful. I asked the woman who was upfront to help me with a bank check, we then walked over to the counter and I asked if it was possible to look up the name the previous bank check was made out to, so I could be sure it was made out properly. She promptly, and quite rudely, said "No" without any type of explanation. Later yesterday evening I visited the Carmel location, walker to the counter, asked the SAME thing and the teller was MORE THAN HELPFUL and was able to look up the information after verifying my identity. Both of my Mahopac experiences have been a disappointment and resulted in a 2nd trip to another location. I will no longer be visiting this branch for ANY needs.

  Response from the owner

  Thank you for sharing your experiences at both the Mahopac and Carmel Branches. We have reached out to the management team at this location to discuss the service you were provided. We apologize that you did not have a good experience in your visits there.

• l

  lou capone
  1

  Horrible!!!!!!!!!!!!!! they lead you on make you jump through hoops ,tell you its all good goes to underwriting keeps saying all good ,makes you get house inspection still all good then goes to an overlay underwriter and boom!!! declined just like that. If they are going to decline you they should do it from the beginning and not lead you on until the end.After all that I went to a recommended mortgage company and we closed in three weeks DO NOT USE THEM FOR YOUR MORTGAGE

  Response from the owner

  Thank you for your review and comments, Lou. We apologize that you felt like you were jumping through hoops, and that your application was declined. We are unable to reference specifics about your application because this is a public forum, but we can put you in touch with someone if you need to speak with anyone further if needed. We are glad another lender was able to provide financing and we wish you well in your new home.

• D

  Daniel D
  5

  Excellent staff, very professional, they made my experience there an easy one....I was able to open an account, and get a credit in no time at all...I recommend this place to everyone....

  Response from the owner

  Thanks for the review and recommendation, Daniel!