Hudson Valley Credit Union Marshall Rd, Wappingers Falls

Hudson Valley Credit Union Reviews

• L

  Lawrence Bernier
  5

  Long term second review. I am just writing to follow up after about 3 years banking here. Previously I traveled and lived internationally a lot, banking with Chase. When I came home for good, Chase did a great job chasing me out the door ! with no free checking, some poor advice on choosing an account. We felt a local credit union could serve our needs better, and sooth some of the serious mistrust I have of the big five crime families ( The five big banks...Wells Fargo, Chase... Nearly three years later we are very happy with them. First of all, they put up with me ! Seriously I am happy to say that as far as I recall none of the staff has changed, A few additions and all are very friendly and personable. You can get face to face interaction with a person at the ATM when the branch is closed if needed. I get much better online connection speeds. Some little hiccoughs when I have to do international stuff, but that is not their market. We have never considered changing banks. Thanks Julie and everybody else for an on going positive experience. Larry

  Response from the owner

  Thank you for taking the time to write such a lengthy review, Lawrence. We really appreciate hearing your feedback as it helps us ensure we are providing good service to our members. We thank you for being a member of the credit union, and we'll pass this entire review on to the management team at the location you use.

• A

  Angela Jolee Floria
  4

  I have been a satisfied customer of HVCU for 20+ years and that's because all the bank employees are attentive and determined to assist me with all my financial banking needs. They are professional and courteous per my personal experiences throughout the years. The Wappingers Falls branch in the Hollowbrook Plaza is in a convenient location with ample parking. Both the outdoor parking lot and the inside of HVCU is handicapped accessible. I like that there's a coin machine that the other branches don't seem to have. It's so much easier to let the machine do the counting and the work for you. There's no need to put your coins in those denominational paper coin rolls anymore. Being able to have the total amount of money be put into your checking or savings account is more convenient. There is an indoor and outdoor ATM so you can choose whatever suits your fancy. I definitely recommend HVCU and all their available services.

  Response from the owner

  Thank you for taking the time to write a review about your service at the credit union, Angela. We appreciate you being a member for 20+ years! We are also glad to see that the coin machine has been a convenient way for you to deposit spare change to your account. All of our branches have coin machines, so if you ever visit a location other than the Wappingers Falls Branch, please feel free to ask staff where the coin machine is located.

• A

  Alexandra Fernandez
  1

  I am writing this review because customer service was not helpful at all on the phone. I have been paying my van lease through HVCU now for over 2 years. I always pay a few cents over the bill payment. Apparently last month the check arrived one day late. It may have been because of a holiday or a delay with my bank sending out the check or the post office had a delay. Either way it was one day late, the first time in over 2 years. I received a letter stating that I had a late fee of $20.92 and that they had reported me to the credit bureau. I called and spoke with customer service which apparently could not do anything to help me. I asked since this was a first occurrence and I've payed over every month plus it was delay that I wasn't even aware of that happened due to the fact that I pay through my bank if they could help me out in some way and they said no...just pay the late fee. I think this is unreasonable and not very " neighborhood friendly." This October when it's time to take out a new lease I definitely will reconsider my bank options.

  Response from the owner

  Alexandra, we'd like to have someone follow up with you about the situation you describe above. Can you send your contact phone number/email address to [email protected]? We'll have someone in our lending area reach out to you to discuss. Thank you!

• A

  Alia Abozid
  5

  Cecelia is such an amazing front desk she was very helpful and very welcoming♥️

  Response from the owner

  Thank you very much for taking the time out of your day to leave this review. We've let the management team at this location know about your praise for Cecelia.

• K

  Keith Hoffman
  4

  Been banking with Hudson valley for around 10 years now never have any issues with them and very helpful with there hours there open later on weekdays and weekends not like other banks so works out with my schedule great

• K

  Kathleen Dyer
  1

  Went into the lobby today. Was rudely told I had to stand on the 6 feet away sign on the floor which was over 20 feet from the person in front of me. The same person was standing 3 feet from a customer when I was on my way out. Very disrespectful.

• J

  Jorge Astacio
  5

  This credit union is great The staff are great , the service is good And never had no issues at this branch I definitely recommend you stop by this branch if you ever in the area.

  Response from the owner

  Thanks for your feedback about our Wappingers Falls Branch, Jorge. Glad to see you are happy with the service you receive. We'll pass your review onto the manager of that location.

• M

  Mike Brown
  1

  When you call they are VERY rude and not kind. Many times they were like this. I like people and normally get along well with people. It appears to be in their training, hence corporate culture top to bottom. STAY AWAY unless you want the same treatment.

• M

  Michael OKeefe
  5

  One of the best banks around.