Horizon Credit Union N Mullan Rd, Valley

Horizon Credit Union Reviews

• C

  Carra Castro
  1

  Wanted quarters and went through drive thru. I was told no because I don’t have an account here. The funny thing is I actually have a large insurance claim check and wanted to open an account, but she walked off and didn’t even allow me to finish my sentence! I cannot believe how petty it all was. I’m glad it happened in a way because I was trying to decide which bank to go through for this check! I definitely can say where I WONT be opening an account. I will also be sure to tell people my opinion when asked about which credit unions I prefer!

  Response from the owner

  Hi Carra! I am sorry to hear that you had a frustrating experience, but I appreciate you bringing this to our attention. We set a high standard for ourselves, and I apologize that was not met in your interaction with our business. If you would like to discuss further, please email us at [email protected]. Thanks!

• B

  Brandon Bee
  5

  Had an account for years, always friendly, always resolve my issues. Love the charity work and the CEO is so local he shops in my small grocery store regularly. The new ATMs are super quick, and of course they are non profit so they don't invest in fossil fuels or outsourcing companies that screw over the surrounding population! That is why I will continue to do business with them (Unlike every single other big bank which are using it's customers and hurting there families!)

  Response from the owner

  Thank you for the kind words Brandon! We sincerely appreciate you taking the time to leave a review. Thank you for being a Horizon member!

• D

  Darren Kessinger
  5

  i sometimes find this credit union a little difficult for me to use since i am not a member and it can be sometimes difficult for me to make my car payments but i have recently changed my mind about this place due to the impressive efforts one employee there named "Ann" she really went above and beyond to help me with what i thought to be a complicated transaction she even called me a couple times once to let me know she was still working on it and another time to let me know it was complete. that is real customer service and she deserves to be recognized for it THANK YOU Ann

  Response from the owner

  Thank you for taking the time to leave this review Darren. We sure appreciate it! We'll make sure to forward your message on.

• M

  Mary Sonsalla
  1

  Multiple errors in loan application and almost impossible to get through to anyone at the 800 number (wait times 30 minutes) to speak with someone about a simple question about my account. Would not recommend as a financial institution.

  Response from the owner

  Hi Mary, we apologize for any inconvenience you experienced with your application and with phone wait times. Did you get everything you needed? We are happy to have a team member reach out to you directly! If you would like a team member to reach out, please email us at [email protected] and provide the best phone number to reach you at. Thank you.