Horizon Credit Union S Reserve St, Missoula

Horizon Credit Union Reviews

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  Dillon Lindquist
  5

  Absolutely wonderful place to go. The three teller ladies up in the front are all so friendly and immensely helpful! Highly recommend :)

  Response from the owner

  Hello Dillon! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve members like you. Have a wonderful day!

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  Marisha Nickelson
  1

  Why is it so hard to get simple information? Payoff amount and where do I mail it? Thank you for making it so easy to change banks after being a loyal customer for 20 years! In response to your response, you have my contact information.

  Response from the owner

  Hi Marisha, thanks for leaving your feedback here and we apologize for any inconvenience you have experienced in getting access to information. Would you be able to contact us directly by email at [email protected] or by phone at 800.852.5316 so we can get you what you need? We have team members that will be able to help you out!

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  Austin Henry
  1

  Great rate on my boat loan, but terrible service. They are painful to get ahold of, and when I did get ahold of them they were incompetent. After 4 years of being a satisfied customer I sold my boat and needed the title. They were unable to provide it to me for 6 weeks out of sheer incompetence. It ended up costing me $1000.00 becuase of the delays, none of which they were able to help cover the cost for. They were basically unapologetic when they realized they could have dont it faster as well. 0/10, would not repeat

  Response from the owner

  Hi Austin, thanks for taking the time to leave your feedback. We are always striving to maintain a high standard of service for our members and we appreciate you sharing your experience. Would you be willing to share some more details about your experience? If so, please give us a call at 800.852.5316 or email us at [email protected]. Thank you and we hope to hear from you soon. - Horizon Credit Union

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  Tyler Callsen
  1

  I would rate 0 stars if i could. I go into a branch location and they suggest that I should use the website instead. Fine. The website is terrible, will not support chrome, in 2016?? Really? They can not take payments over the phone. Their own website charges 7.95$ for a payment. Absolutely avoid this credit union unless you live directly next to it, or its convenient to physically go in every time you need something.

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  Mary Sonsalla
  1

  I just opened an account with Horizon and I am very unhappy with the credit union: errors in the account processing and impossible to get through to someone in a timely way to answer my questions and concerns.

  Response from the owner

  Hi Mary, we apologize for any inconvenience you have experienced. We assure you we are here to help! Would you be able to email us at [email protected] with the details around what you have experienced and the best phone number to reach you at so that we can have a team member reach out to you directly? We're here to help with any questions or concerns and we would love for the chance to learn from your experience to improve our member service in the future. Thank you. We hope to hear from you soon.

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  jamilah mcconnell
  5

  My experience has always been great. Exceptional customer service!

  Response from the owner

  Thanks for taking the time to share your experience Jamilah! We appreciate it. Have a great day! -Horizon Credit Union

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  Joel D
  4

  I like the service but the only thing I wish for is that it would be open on Saturdays

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  Isaiah Bohlken
  1

  Get your website to work and I might give it two stars.