Hometown Equity Mortgage - NMLS# 133519 Mid Rivers Mall Dr, St Peters

Hometown Equity Mortgage - NMLS# 133519 Reviews

• A

  ALEXANDRIA WARE
  1

  If you are on their wholesale side for brokers please run! I will NEVER in my life use them again. From the lack of communication from your Account Executive to actually having someone respond to your emails and calls to employees ignoring your calls, to almost having the seller back out. This company is one of the worst. The only reason the seller agreed to the extensions (2X almost 3) is because of MY communication with updating them. Save yourself the headache and stress because your reputation will be tarnished after dealing with this company. Run just run as we almost lost the deal the day of signing because of this company from miscommunication then to switching of funders. Just a nightmare. Thanks to Andrew AE assistant and Janice Palmer stepping in as the funder who saved the deal. Save yourself the headache and run from using Hometown Equity Mortgage DBA The Lender.

• M

  Molly Hardy
  1

  Avoid, avoid, avoid!!! I cannot stress this enough! We worked with Michael Zau and it was an absolute nightmare. He had no idea what he was doing and we came SO CLOSE to losing our new home through no fault of our own. He regularly ignored the calls and texts from me, my realtor, and my husband. He always claimed that something would be ready "in twenty minutes," and then he just went dark in communicating. He tried to blame his entire situation on COVID (which I even have a hard time believing), but really, before the alleged situation with COVID, he was giving us the run around. His supervisor is equally as bad and defended his behavior. He gets all of the numbers wrong, which is baffling, given that his job is to get them exactly right! He should pay my realtor and my husband for constantly correcting him and basically providing him with job training. We spent several evenings on and off the phone and e-mail, for HOURS, with our anxiety through the roof. I literally drove to my closing appointment not knowing whether or not closing was actually going to take place. We got it done at the very last minute. But not before we already spent hundreds of dollars at the new house for no reason other than his errors. I am upset that I have to even leave one star on this review, because I would leave negative stars. I'm still recovering from the stress. Again, avoid at all costs.

  Response from the owner

  Hi Molly, I deeply regret your experience and totally understand. - Geri (staff) at Hometown

• P

  Patrick Kennedy
  5

  Five stars is not enough to assess the work with Shawn Allen & Don Miller. This was my first time purchasing a home and they made the process incredibly easy. Shawn was truly on call with any questions or concerns I had and he would respond immediately. From the initial email to their office to the last one notifying me of my closing date, the customer service was above and beyond my expectations. I highly recommend Hometown Equity Mortgage to anyone that has any thought at all of home ownership. These guys make it too simple! Thanks again Shawn & Don! Pat Kennedy

  Response from the owner

  You are very welcome! Thanks for your kind review.

• J

  Jonathan Studdard
  5

  Hometown Equity Mortgage made buying my first home a breeze! I was nervous and in no way versed in the ways of real estate, but these guys made it all very simple. I did not have good credit by any means, but I ended up with very competitive rates, and before I knew it the process was complete and we had the keys. If any friends or family ask how I got my mortgage done so smoothly, I refer them to my new friends at Hometown Equity Mortgage. Special thanks from me and my family to Shawn Allen and Don Miller!

  Response from the owner

  Buying your first home can be quite a challenge. We are grateful for the opportunity to assist you in the process.

• K

  Kacy Jetton
  5

  Bob S. made the refinance process seamless! He did all the leg work to make sure it was in our best interest and will save us a huge amount over the term of our loan. He entertained our 2 year old during closing which attests to the kind of guy he is. Great experience here!

  Response from the owner

  We strive to do our best and are glad to help save you money on your loan.

• A

  Alex W
  1

  Jacob Day did nothing but lie in order to get our business. He lied about consolidating high interest debt to low interest. He blamed underwriters on DTI FHA requirements. He lied about escrow refund. Don't use them and don't trust Jacob Day. He is a bad and dishonest person.

  Response from the owner

  "This client did complete a cash out refinance with our company and did pay off multiple accounts with the funds received at closing, the value on the appraisal did not come in where the client initially thought it would, causing a reduction in the amount of funds that were available to him. We offered multiple options for this client and he did decide to complete the transaction with new agreed upon terms. At closing we even issued a fairly large credit in order to keep the client's business." - Hometown Management

• S

  Sanjin Alisic
  5

  Thank you to Shawn and Don at Hometown. We've been through the process before, and it was in comparison to this, a hassle. Would definitely recommend the good people at Hometown Equity to anyone looking to get a home loan of any kind.

  Response from the owner

  It was our pleasure. We wish you all the best.

• G

  Geri Karlstro
  5

  "Thank you Hometown Equity Mortgage for all of your support though the process of becoming a first time home owner. I will 100% be using you guys again for any future Mortgages!” JP Muller 3 / Missouri (review from website)

  Response from the owner

  Thanks, JP. It was a pleasure to serve you.

• B

  Barry Berman
  1

  In funding ready to close and complete today and what happens.....Hometown said NO new funding! Crazy...don't bother using this company. What a waste of time. Unrealiable. No regard for all the work that was done by people. They could have given notice. Don't go near this lender.

  Response from the owner

  We at Hometown Equity Mortgage strive to meet or beat expectations. Unfortunately, as this horrible pandemic has been for all of us ,we are subject to regulators and banks that fund our loans and the decision to no longer fund high risk loans is not in our hands. Example: government entities forcing a 0.5 percent adverse market fees, changing programs to avoid higher risk products lowering available loan programs for lower FICO  credit borrowers.

• T

  Tyler Appling
  5

  First time home buyer. I was educated on the entire process before hand and informed during the entire process. They were able to pre-approve me instantly. Once I found a home they closed early and bought me dinner!!

  Response from the owner

  Thank you for the review, Tyler. It was a pleasure working with you. We continuously strive to educate our customers to make the process as easy and as streamlined as possible. This is the heart of our business.