HomeTown Bank of Friendswood- Downtown S Friendswood Dr, Friendswood

HomeTown Bank of Friendswood- Downtown Reviews

• S

  Sheena Wilson
  1

  After many years of banking with this location I decided to close my account after my last interaction with their account representative. I went today to request a new debit card as well as update my last name and address. They require more documentation to update a last name than the government! I had on me my updated driver license as well as my updated social security card...and they still wouldn't update without my marriage license. I asked Avery, their new accounts rep, why the other two legal forms of documentation couldn't suffice and there was no answer except that it wouldn't and that was just how it was. Please tell me why Chase bank only required my updated driver license to change my name but Hometown wants everything but my blood type? Hometown, I really think you need to review this policy as you just lost a longtime customer. Also, perhaps some customer service training is in order. Your account rep did nothing to make me feel like I was a valued customer. I may not have a large amount of money in your bank but I should be treated like I'm just as valuable a customer as everyone else. While I appreciate Hometown responding to this review I would like to add that at no time was it ever conveyed to me that the representative would attempt to make arrangements for my marriage license; even after she called to double check with her supervisor on the policy. Also, let it be noted that my DL and my SS card all reflect my maiden name with hyphenated married name. While the name change was the final straw I'd like to remind you that you did not address the customer service issue. Your representative was less than friendly and borderline rude during my brief interaction with her. I will reiterate to you that your branch needs some customer service training and leave it at that.

  Response from the owner

  Hi Sheena, As a community bank, we always take extra steps and precautions to protect our customers from fraud, so it is our policy (when someone's name changes) to double check updated driver's licenses along with a marriage license as a safety net because a marriage license shows proof of the original name and the new married name. Avery would've been happy to obtain the marriage license at your convenience, if you didn't have it with you at that time. We apologize if you perceived this experience as negative. We always have our customers' best interest in mind and their value is always reflected in our careful procedures for their safety and security. HomeTown Bank

• J

  Jaime Bianchi
  5

  I love this bank!! The staff is so friendly. You walk in and they welcome you like family. I have been banking here several years and I have had such an awesome experience. I recommend to everyone!!