Home Federal Savings Bank N Broadway Ave, Spring Valley

Home Federal Savings Bank Reviews

• C

  Candis Wiste
  5

  On July 20, I phoned into the telephone banking system and was alerted that I had $6 for a balance. Upon further investigation, I found there had been two unauthorized debits from my debit card account, totalling $89.02. I went immediately into my local bank (Spring Valley branch), feeling panicky, and was graciously assisted by a customer service clerk named Kim. She calmly helped me through the steps to cancelling my debit account and setting up a new one, plus the other steps to get my checking account refunded. Caution! Be aware of your surroundings when using your debit or credit cards! It's summer and the hackers are out in full force!

  Response from the owner

  Thank you for taking the time to write this review, Candis! Glad we were able to help and ease your mind. Your advice is spot on to be aware of the surroundings when using a debit card. If we can do anything else, call or stop in. Thanks again, Candis!

• J

  John and Jody Vossen
  5

  We needed help with a loan to purchase a lot for our future home. Charity R. did a great job walking us through the process. We are awaiting the results of all the paperwork. Thanks.

• G

  Grace Ostercamp
  1

  The card put in the atm got shredded, because it was not a home Federal card!

  Response from the owner

  Hi Grace, we are so sorry this happened! Our ATMs are set up to handle other cards. Can you let us know exactly which ATM this occurred at? Feel free to call the branch and talk to someone if you have any further questions or issues. Once again thanks for reaching out!

• X

  XxSloRidaxX RidaxX
  5

  Left 5 star rating to even out 1 star

  Response from the owner

  Thank you for the review. We greatly appreciate it!