Heritage Federal Credit Union Vogel Rd, Evansville

Heritage Federal Credit Union Reviews

• C

  Cassandra Jennings
  2

  Not the best at protecting ur money. Or when it's taken along with ur identity they don't replace the money that u have lost. They are insured shouldn't we be as well

• J

  Jessica Mayer
  1

  I experienced the worst customer service. I pretty much never write reviews. I worked in customer service for over 10 years. I did a balance transfer to another card, that way I no longer had to pay this one. Balance transfers take a few days, so I went and paid the closing amount which was less than $1.00. I get a call two months later that I had a past due amount of $80.00. I was obviously confused since I closed it a couple months ago. It ended up being fraudulent charges and was ruled fraudulent by them. They sent me a paper to sign, that I never I received. I get another call a month later that my payment is late again. Of course I called, and they said that I didn't sign this paper they sent and because of that they denied paying the fraudulent charges. They said Visa is really fickle and it has to be signed within 30 days. I called Visa and found out its not really a Visa card its a card through Heritage Federal that basically has Visa on it. Visa couldn't even see my account info. Every single person along the way was rude and I ended up just paying the amount so it didn't ruin my credit. Not to mention, I was charged late fees for a charge that both parties acknowledged wasn't mine, but they called so much and everything was a deadend with them. I thought it was interesting they could call when my payment is one day late, but not call to tell me that there is a time sensitive paper that I need to sign. There are so many places to get credit cards, don't get stuck with this one!

• E

  Emma Chamberlain
  1

  Their ATMs will eat your money. I have had this experience at both the west and east locations in Evansville. I spoke to what I presume to be that manager for the eastside location and they opened a dispute for the amount. This money was supposed to be my bill money that was due the next day but this dispute will take multiple days to go through. The manger told me this was because multiple other people have filed disputes for this same reason. I then asked her why the ATMs were even in use if they were obviously so faulty to which she replied that they worked because you can take money out of it. Depending on how this dispute goes will determine if I remain a member there.

  Response from the owner

  Hi Emma, we are looking into this further and will contact you to resolve it.

• T

  T Fisher
  5

  I don't bank there but recently deposited money into a family member's account. The lobby was closed due to COVID-19 but the drive thru was open. I was immediately greeted with a smile and a friendly face from the teller. I have never had a teller that seemed to be so happy in my entire life as I did here. I don't know her name and she appeared to be of Latin descent. What a wonderful experience and smooth transaction! I might have to bank here in the future. If only every experience could be as delight as this one was...well...that would be great. She was kind, helpful, and knew her job well. I was quite pleased with how smooth it went not that I was expecting anything bad. So Heritage Employee, thank you for all your help! You may have gained a future customer!

• S

  Shelby Waddell
  1

  Heritage federal is a JOKE! I have had more issues with the people than any other Bank! When they Screw up my Account I'm the one left to scramble around and fix it!! After Our car is paid off! I will be closing this account and NEVER BANKING WITH THESE PEOPLE AGAIN! PEOPLE BEWARE! DO YOUR BANKING ELSE WHERE!!!

  Response from the owner

  Hi Shelby, we're sorry you had this experience with us. Our member service is very important and we want to make sure to address any of your concerns personally. We will contact you for follow-up.

• D

  DON “THEREEDEMTEAM” DEAL
  5

  Best bank I've ever had a really care about you and they are very helpful when you have a question. Toni did a fantastic job of taking care my questions or concerns and helped me avoid a potential problem where I would lose money. She was very courteous and very professional and extremely helpful, not to mention Easy on the eyes .

• D

  Destiny Criss
  1

  They dont have an option to just speak to a rep. I just need to know my account number. I dont have time to go through the whole “forgot my password” stuff, been on hold to be transferred to rhe information center for TWENTY minutes. Im at school dealing with this, what the hell?!

  Response from the owner

  Destiny, we're sorry for this experience. An information center agent is reaching out to you with the phone number we have on file.

• C

  Courtney Moss
  5

  Staff is really helpful. When I had problems they reached out to help me, every time I walk in to my bank the tellers are friendly. Overall a great banking experience

  Response from the owner

  Thank you for your kind words, Courtney. Glad we could connect and help!

• A

  Andrew Lobacz
  1

  After years as a member, they pre-approved me for a mortgage that they later claimed the mortgage officer made up that loan, and would not be able to offer me now. I am not happy, they have lost all future business.

• J

  J. W.
  1

  Literally can't get anything done here, other banks will work with you, not this one when problems arise. I've had better banking experiences with non-credit unions which are supposed to be for their customers more! What a shame.

  Response from the owner

  Hi Jesse, we are so sorry to hear about this experience. Would you mind sending us a direct message with a good contact phone number to reach you at so we can have a staff member connect with you? Or please contact our Information Center at 812-253-6928 option 1 and a representative will be happy to assist you.