Heart of Louisiana Credit Union Edgewood Dr, Pineville

Heart of Louisiana Credit Union Reviews

• N

  Neecy LadyHux
  1

  I reported fraud on my account about two weeks ago which still hasn’t been resolved. My card was turned off was told I’ll get one printed on site then was told 5-7 business days then was told 7-10 business days. Reached out to the branch three time which no one is helpful. Was recently told they reached out to accounting on fraud and will get back with me . Unbelievable! Was told last week by card services to reach out to bank to have address phone etc update which was fine about a year ago! Card services also told me the I will get papers in the mail to complete and send back in but I have yet to receive those documents! So I’m without a debit card documents and my money that was stolen for me without any assistance from the bank

• J

  Jerry M Tyler
  5

  Great credit union and bank friendly staff very efficient and strive to do their best to make you feel like your their only customer low interest loans

• C

  Coco Renee
  1

  I would be afraid to swipe my card, or pull money out because it would show on my account that it has cleared, however 4-5 days later it's pulling out again and charging multiple late fees. I calculated my expenses plus the overdraft, and came to realize they take 25.00 just because and will not give it back. They're CROOKS!

  Response from the owner

  Hi Coco, We're so sorry to hear about your recent issues with your Heart account. We'd love to hear more about your experience and how we can help improve our service moving forward. Would you mind sending us an email sharing your experience at [email protected]?

• A

  Amanda Reinhardt
  1

  Rude workers. Charges overdraft fees when you still have money in your account. Threatened to hang up on us because we were upset, of course they were they basically stole money from us again. When asked the workers name she responds with what's your name ma'am. Disrespectful and will rob you blind with unwarranted fees. This bank is an absolute joke.

• D

  D Lane
  1

  They advertise their Christmas club but it takes 3 hrs of waiting to be seen to open it. Credit unions wouldn't exist without the costumer. Unexceptional, unacceptable, undesirable and unpleasant.

• E

  EdwardKara Conover
  5

  Love everything about this Credit Union. The staff is so sweet and answers all my questions. Great banking institution!

• E

  Elizabeth Bynog
  5

  Best CU out there! I've been a member since 1986 and have never had a problem.

• m

  mistirain1990
  2

  Should always have two people working the drive through on a Friday when it's a pay day. Lines are ridiculous.

• W

  Wayne Holton
  5

  Nice place. Lots of money.

  Response from the owner

  Hi, Wayne! Thank you for the awesome review!