Healthcare Finance Direct LLC Reviews
I'll be honest. Financing my daughters dental work is not what I would like to do financially. But I had to. So far so good with this company. I had a problem getting into my account and getting my payment method updated. I spoke with Odalys today. And she was so helpful. I was able to get my account setup, and payment made. Because I had already attempted to update my payment method, she waived the $25 late fee. Thank you Odalys. I hope the rest of my interactions with your company in the future are as pleasant as today was with you and hopefully not like the other reviews posted.Response from the owner
Thrilled to read your review Rodney! Thank you for sharing.
Here's the situation: I had been charged a $25 late fee for a flaw in their system. My card, which had previously been process without issue, had been declined. I attempted to fix the problem in the online system for several days but the flaw seemed to exist there as well, and none of the 3 cards I used were accepted. So I made a call. Left a message. Received a callback this morning. Bridget was the lady who called. She was generally kind but when I explained the situation to her she stated that since I had already paid the monthly charge and the late fee, that she was unable to refund the late fee. I explained to her that I was being penalized for the flaw and issue in their system, and she said that wasn't her issue and she couldn't help me. So I asked to speak to the manager. So I got to speak with Maria. Maria came on the line and knew exactly about the issue I was talking about. For one reason or another, the country code had been cleared from their server and such my card had been declined. When I tried to enter it online, that field was missing from there as well. So, she immediately apologized for the run-around and the trouble and assured me that the refund would be processed. I really appreciated Maria's candidness and willingness to assist. I'm unsure why all of their representatives aren't aware of this issue so their clients don't need to deal with this. Thank you, Maria!Response from the owner
Thank you Laila for taking the time to share your experience! We were glad to resolve the issue for you and end on a positive note.
LLuke Van Kirk2
They charged a $15 late fee immediately after missing one payment because we had credit card fraud and had to get a new card and hadn’t updated it yet. I called to have the fee removed and they said they couldn’t because of their “system.” Sounds like they need to a new system. I have edited this review from a 1 star review because they did end up reversing the fee but the difficulty of reversing the fee was insane, in this scenario it should be very smooth but it took almost an hour of my time.
If I could give HFD negative stars, I would! I signed up for Smile Direct Club (SDC) in June, which was financed through HFD. SDC sent my aligners ONLY for my top teeth stating that they were unable to make aligners for my bottom teeth. If they told me that, I would have simply cancelled then and there. THAT was a breach of contract. But I was under the impression that I would get a FULL smile makeover because after all, my 3D photo images showed me the before and after of BOTH. NOT JUST THE TOP. Oh any by the way, I was gonna pay the same as someone else who got a top and bottom. I cancelled the account, sent back the aligners and received a refund of $250 from SDC. They said that they would cancel my account with HFD. I sent emails to HFD with attachments of my correspondence with SDC anyway asking them to ensure my account with them was cancelled too. They emailed me back saying that my "account would be placed on hold until they could confirm my cancellation within a couple of weeks". Needlesstosay that HFD drafted my account and I had to file a dispute with my bank. Now more than a month after my cancellation, I got a NOTICE OF PAYMENT DUE in the mail! Is this a joke?!? I have all the correspondence and evidence I need if HFD wants to take a legal route. I am being harassed for payment on a service that was NEVER RENDERED! I've never had such poor customer service in my life! I will never do business with HFD. This is the most unprofessional and inefficient company I've ever come across! I would not recommend doing business with them or anyone who partners with them for that matter!
Healthcare Finance Direct has been a vendor of Premiere Center for Cosmetic Surgery for many many years. They are my favorite vendor! Healthcare Finance Direct makes my patients dreams come true at an affordable price. Cheryl, Wendy and Courtney are AMAZING to work with. I tell all my patients this too! Thank you for your great service to Premiere and our patients!Response from the owner
We appreciate the kind words and review Cynthia, thank you!
Worked with them to finance my Smile Direct Club braces, and never had any problems. They even offered a reduced fee to pay off the remainder of the loan at once! Eric was great guiding me through the process.Response from the owner
Awesome, thank you for the great review Royce!
Talk about great customer service!! I spoke with Brittany A. and I couldn’t have asked for a nicer person to speak with. Brittany was very informative, listened, and was not your average customer service rep. More companies could use people like her!!!!Response from the owner
We taking pride in the customer service we provide, so thank you for taking the time to share your experience!
I called with a billing question and Dora was able to conference in the provider's office and get the answer and my military discount taken care of. Dora stayed on the line with me the entire time to confirm everything and made sure it was to my satisfaction. Excellent customer service!Response from the owner
Customer Service is our top priority! Thank you for sharing Chris.
Just as i'm about to pay off my balance I get a threatening letter because of a supposed dispute on a charge. Spoke to my bank and i'm waiting to hear back on what really happened with that supposed charge. Nice way of getting people's attention threatening to report them to credir bureaus even though I have a perfect payment history.
I called HFD regarding the status of my account and was pleasantly directed to a nice young lady "CAITLYNN" in the Bakersfield office. She was very helpful with providing details about my account. At he end of the call i felt like she acted with a high level of understanding, compassion and professionalism. I appreciate that she offered extra information to help me make the best decision about my account. CAITLYNN, is certainly a gem. Thank you Caitlynn for being willing to assist in a caring manner instead of being defensive. Take care. KSD🌷Response from the owner
We greatly appreciate your feedback and kind words on your experience with our company and a specific employee! Thank you for taking the time to share.
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1. How to Get in Touch With Healthcare Finance Direct LLC?You can give them a phone call through this phone number +1 877-874-3877. You can also visit their website and submit your loan details online.
3. What Are the Steps to Get a Loan at Healthcare Finance Direct LLC?To apply for the loan you want, you can visit their website and submit your loan details online. If you are searching for fast payday loans, you can turn to our platform for more details.
5. What Happens if I Can Not Repay My Loan?You may consult with your lender if you are likely to fall behind on the monthly payments. Different lenders have different standards to deferred payment. Remember to check out carefully before signing any loan agreement.
2. What Is the Address Of Healthcare Finance Direct LLC? How to Access This Site?Healthcare Finance Direct LLC is situated at 1707 Eye St Suite 300, Bakersfield, CA 93301, United States. You may check out the map and find the most convenient way to access it.
4. Is Healthcare Finance Direct LLC an Agency or a Lender?Healthcare Finance Direct LLC is a Financial institution. To make your lending process hassle-free, we allow you to get access with more than 100+ lenders over the internet. You can visit our platform to get a fast personal loan with no hard credit check.
6. Does Healthcare Finance Direct LLC Offer Loans for People With Bad Credit?Yes, but if you want to improve your likelihood of success, we are here to help! Just turn to our online service to get a personal installment loan even with your low credit scores.