Harris County Federal Credit Union Franklin St, Houston

Harris County Federal Credit Union Reviews

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  lann perkins
  1

  I have been a member for about 30 years and have always been treated fantastic by the credit union. Today that changed. I was downtown and stopped in to simply ask a question in regards to my loan accounts. But was advised that I couldn’t even ask a question without a appointment. I’m sure this is because of covid 19 but really guys i was allready there and had paid for parking. I have never felt unwelcome by the credit union until today!

  Response from the owner

  Mr. Perkins, It is unfortunate your encounter today; we never want any member to feel this way or any guest that walks into our lobby. Our VP of Sales and Services, Mike Wilson, will be reaching out to you if he has not already. Thank you for your time, and we do appreciate your continued membership.

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  Lauren Hall
  1

  Usually the drive thru is quick however today was terribly slow. I sat in the drive thru for at least 15 minutes before being assisted which resulted in only getting half of what needed done to avoid being late to work. Ridiculous

  Response from the owner

  Ms. Hall, We are very sorry your most recent experience in our drive through was not up to our normal standards. As you noted in your review, our drive through is generally very quick and a great convenience for members such as yourself. We are sorry that was not your experience and we look forward to serving you again in the future. If you would like to share any further details, please feel free to reach out to Mike Wilson, one of our Vice Presidents, and he can be of further assistance. He can be reached at [email protected]. Thank you for your membership and your review. Take care!

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  Yesenia Brizuela
  1

  I opened my account in less than year and the time I have had the account it has been a horrible experience I got charged an NFS for my car payment my check was delayed I paid it went on with my day I decided to get zelle with my account and lost $270. I spoke with Zelle and was told to speak to the Credit Union I started a claim and was told they couldnt do anything about it so I closed my account. The only reason I opened an account is because I am going to get a house soon and wanted to get a loan here. I will just keep my Capital One account and to think I was going to close my other account and keep this one. Be ware when it comes down to fraudulent activity nothing will be done.

  Response from the owner

  Ms. Brizuela, We're sorry to hear that you had such a negative experience with us; we do not want any member to feel this way. Our VP of Sales and Services, Mike Wilson, would be happy to speak with you regarding this matter, and he can be reached at 713-755-1090. Thank you for your time.

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  P Bryant
  1

  Worse credit union possible! I've tried to give them the benefit of doubt, but nothing has changed for me. Majority of each employee I've came in contact with lacks in good customer service. I constantly get the run around about issues and someone actually contacting you back, doesn't exist. I stopped sending my direct deposits here because of all my issues, but I kept my account open because of a loan with them. Save yourself time and unnecessary issues and join another credit union. I have another one that I just love and treats you respectfully. I'll assume they have forgot that people do not have to bank with them.

  Response from the owner

  Thanks for taking the time to provide your feedback. We hope you're safe during these times. Please feel free to reach out directly to our VP of Sales and Service, Mike Wilson, at [email protected] or 713-755-1090.

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  Art Rodriguez
  1

  If possible, I would rate the HCFU with half of a star. Absolutely the worst customer service. Only reason I went with them in the start is because they beat my bank's car loan rate by 1/2 point. I paid the price with sub sub par customer service and shady business tactics. I actually paid off the loan early to avoid being forced to paying extra insurance since the HCFU placed a shady stipulation in the contract. The worst credit union with the worst customer service. Stay away!!!

  Response from the owner

  Mr. Rodriguez, We’re very sorry to hear that your experience with HCFCU didn’t go the way you would have liked. So we might answer all your questions, we invite you to reach out to our Vice President of Sales & Service, Mike Wilson at 713-755-1090. HCFCU is committed to offering our members the best products and services and part of that commitment includes offering insurance options to help members protect their loans. Those services are not included unless the member signs a document acknowledging they agree to have those additional services with their loan. We’re sorry you feel these were “shady business tactics”, but we can assure you that nothing was done without your knowledge or consent. Again, we welcome the opportunity to speak with you about this matter, so please feel free to reach out to our management team if you have further concerns.

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  Living Life With E
  1

  By far the worst bank ever. I've been a "member" for 2 years and have never gotten great customer's service except for when setting up an account. I moved, changed my address, lost my card in the move and they tried to tell me I had to wait 30 days for a new card. I asked them would they wait 30 days for a new card? Everytime someone is supposed to "call me back" they dont and I end up having to call back. Their customer services SUCKS major. They are literally good for nothing. I will be switching soon. They say the provided the same benefits as other credit unions but they don't. Don't need fooled.

  Response from the owner

  Ms. Ellis, We would love to learn more about your situation and what occurred. Can you please contact Mike Wilson, VP of Sales and Services on Monday at 713-755-1090 or via email at [email protected]. We never want any member to feel this way about policies or experience situations like yours. Thank you for your feedback and we look forward to hearing from you.

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  Hamza Haroon
  1

  The biggest problem I've encountered here is communication - especially if there's a problem to resolve. I've several home loans through HCFCU, so I've dealt with them a lot. I returned because of the interest rates. The loan officers, however, hide behind phones and voicemails when you need them the most. They're apathetic, and in my experience, lack motivation/enthusiasm. I'd strongly recommend someone else for your common banking needs.

  Response from the owner

  Hamza Haroon appears you've attempted to reach out to our lending staff to resolve an issue and could not connect. Our operations have changed some since you've last visited. Still, our lending application & information to schedule time with a loan officer is available on our website & even linked here within Google! Please contact our VP of Sales & Services, Mike Wilson, at 713-755-1090, so we can further discuss any additional concerns you might have.

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  Trey John
  5

  I definitely give five stars to Harris County Credit Union, I have been with them for 18 yrs now and I absolutely love them. They are the first and only account I ever opened, I actually moved an hr away and still use them!

  Response from the owner

  We're glad to have you as a member and appreciate your kind words. Have a wonderful weeknd.

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  salim ammar
  1

  Unprofessional employees unable to communicate correctly. I did apply online and I was given an appointment and Vanessa Hernandez stated that I do not qualify . Why did they sent emails to confirm the appointment which I made exactly to become a member? This employee Vanessa Fernández seemed really unqualified and not very professional. They wasted my time for nothing.

  Response from the owner

  Our qualifications for membership are specific. This is why we try to make sure they are evident throughout the application process and over various areas of our website. We’re sorry if you feel like you wasted your time in this process, as that is never our intent. To join the credit union, your eligibility must be first be verified by a member of our team. Unfortunately, having received a confirmation email for your appointment does not constitute qualification for membership with HCFCU. We again apologize for any miscommunication or wasted efforts, but maintaining those membership requirements allows us to serve our members better. Should you have any further questions about this, please feel free to reach out to our VP of Sales & Service.

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  asianna ransom
  5

  I've been banking with them for over 2 years now and I love it, I got my first credit card through them with the help of Marco, I haven't had any issues. I hope in the future they will consider opening on Saturday for a short period of time for people who can't make it in on the weekdays, also the phone system isn't helpful. But other than that I love it!

  Response from the owner

  Thank you for your review, please let us know if there is anything further we can assist you with.