Harborstone Credit Union 5th Ave, Seattle

Harborstone Credit Union Reviews

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  Tamara Diablo
  5

  What a huge contrast on what personal relationship can be. Thank you for Harborstone for really listening to what my needs are and helping me to find a solution to what my needs are. I highly recommend them.

  Response from the owner

  Reviews like this warm our hearts! Thank you for sharing Tamara and thank you for choosing Harborstone. We appreciate your membership and look forward to serving you for years to come. See you next time!

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  Tommy Sanders
  5

  I was a little worried after reading the reviews. I walked in and immediately greeted. I don't think the guy could have been nicer. He was very helpful and got my transaction completed very quickly. I was super stressed with this being a co-op location but he helped me as if I was one of their customers.

  Response from the owner

  Hi Tommy, we love hearing about experiences like this! Shared branching is an amazing benefit of being part of the credit union family, thank you for sharing your experience with us. See you next time!

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  danahe flores
  1

  I had the worse experience with this branch- I went in and there was no customer just me, I didn't even get get a hi or how are you. After a minute he asked me what can he do for me- told him I needed to close an account. Not once he even looked at me, he was soooo short and didn't even care why I was closing my accounts. I went to close one account but after his reaction I ended up closing my whole relationship with this bank. Never going back here

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  Ghiovanny Khaztro
  1

  This place is terrible when it comes to customer service. I opened a checking and savings account on Dec/2019, I was told on Jan/2020 they were going to transition to a different card system so I would most likely get 2 sets of cards. Its March/2020 and I never got anything through the mail, I've called 2 time and the first time I was 10 min on hold before I gave up, I'm currently on my second attempt and I been on hold for 18 min.

  Response from the owner

  Hi Colt, we’re sorry your member experience hasn’t been up to our standards. We would appreciate an opportunity to better understand your situation. If phone lines continue to be a challenge, you can also reach us during normal business hours using our “Chat” feature, which can be found by logging in to your online banking, under the “Contact Us” tab. We look forward to assisting you!

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  Laura Lee A
  5

  Friendly helpful even though they are. not my credit union.

  Response from the owner

  Hi Laura, We’re happy that you’ve had good experiences while paying us a visit! Have a great weekend!