Happy State Bank 19th St, Lubbock

Happy State Bank Reviews

• S

  Sarah Abshier
  5

  Centennial Bank was recently purchased by Happy State Bank, and while I am always hesitant about change I can say that I have been nothing but pleased with how they are handling this change over. Greg Houlette contacted me personally in regards to help with accessing my accounts, and he was able to answer my questions in a very timely manner. I am now able to see everything perfectly, and am looking forward to a great banking relationship with Happy State Bank as I had with Centennial Bank.

  Response from the owner

  Hi Sarah! Thank you for the positive review! One of our core values is always going the extra mile, and we love to hear about when our teams do just that! We are grateful for your business and your patience as we went through the merger. We look forward to getting to know you and building a long-lasting relationship. Have a safe and Happy Christmas!

• K

  Kelton Barnett
  1

  5 day sent i was able to get ahold of my bank.

  Response from the owner

  Happy State Bank, a division of Centennial Bank, strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Happy State Bank. Feel free to contact us with any further concerns at https://www.happybank.com/about/contact

• e

  elisa gutierrez
  5

  I have banked with Happy for a few years now, & it's a really good bank. I have been amazed by the customer service that they have everyone is pleasant and professional. I have my fair share of hick ups when it comes to my own personal banking mistakes or miscommunications, but Me. Haley Cochran has been very helpful and understanding every single time. She has helped my get my business acct, helps me with my personal acct as well as questions about moves I want to make in the future. I have decided to stay with Happy because of the customer service. If you're thinking about making the jump to HAPPY STATE BANK ....talk to HALEY COCHRAN.

• A

  Alexandra Gordienko Stanton
  5

  Best bank ever, they truly go above and beyond, people working there are amazing and professional, I never had a problem(which is rare at other banks), they treat each customer very personally, I had numerous cases when they helped me tremendously, including opening the bank twenty minutes early just for me. Can't even imagine using another bank.

• G

  Genna “Le-Gen-Dary” Scholten
  1

  New branch manager needed, even though the chargers weren't my fault he would not approve the overdraft charges to be refunded. Everyone else is really nice and friendly!

• M

  Melissa Roberts
  5

  It has a 24-hour ATM and gives you the selection to get tens twenties or 50s