Hancock Whitney Bank N Causeway Blvd, Metairie

Hancock Whitney Bank Reviews

• r

  roy bruno
  5

  This is my favorite branch out of all the Whitneys in town.. My banker Paul is the sweetest and most helpful banker I’ve ever met, so quick to assist in every way! I’ve known him since he was a teller uptown, so proud of his progress and exceptional work ethic! 5 out of 5 recommend Hancock Whitney simply Bc of their great customer service, thanks to Mr Paul Nisse ☕️👍🏽💯Roy Bruno

  Response from the owner

  Thank you so much for your 5 star feedback! We will pass your comments to that financial center.

• j

  jorge sanchez
  1

  On November 3rd, I tried to deposit a valid check signed by my wife and I. After waiting on the teller to go discuss something with a superior, he returned with a lady that informed me I had a "bad check". It was a Hancock Whitney check from a title company that could have been easily verified. However, I understand safety protocol. We both returned the following morning and the check was deposited. KICKER.....no one checked our identification. 1. Don't use the words "bad check" it's insulting 2. Politely explain the safety protocol. 3. Please abide by the safety protocol. I'm honestly worried about when I have to extract funds from this incompetent branch. 4. Teller, take a lesson from Chic-filet on how to address a customer

  Response from the owner

  We are very sorry that you had this experience. We are passing along this feedback to that financial center as well as our retail leadership.

• S

  Samantha Robertson
  5

  Absolutely love this branch!! Just opened a new account with the help of Paul. He is the best!! I’ll definitely ask for him every time I go.

  Response from the owner

  We greatly appreciate your feedback!

• K

  Kenneth Bickford
  5

  This is my favorite branch. They really know what they’re doing and are super friendly.... I wish all banking was like this.

  Response from the owner

  We love to hear feedback like this - thank you!

• A

  Andrew Broome
  5

  Just ordered some checks and a new debit card. The associate, Paul, was very helpful and professional.

  Response from the owner

  Thank you so much for your feedback!

• T

  Timothy Cook
  4

  The Google page needs to contain the phone numbers to each shown location. I shouldn't have to give my social security number to acquire a phone number to that branch.

• M

  Melinda Bourgeois
  3

  Nice people at location but try to call Hancock Whitney and forget any customer service trying to get to a person.

• M

  Macede Jackson
  4

  I really love the convenience and accessibility of this location. Its about time that they put one in this area.

  Response from the owner

  Thank you for your feedback and review!

• B

  Brent Barre
  5

  Been here multiple times, never had a problem

  Response from the owner

  Thanks for your feedback! We hope that we continue to provide you with 5 star service!

• G

  Greg R
  1

  5 stars for friendly staff, but 1 star for a terrible building/customer experience. Lobby is NOT open - Google is wrong in saying they have walk in service. Drive thru is the only option, and don't assume the left lane is "commercial" with a drawer. I was amazed to pull up to where a window drawer should be, only to find a tube-shoot there too! And of course, they have the worst suction system ever! Terrible customer experience.... 45 minutes to make a simple deposit.

  Response from the owner

  Thank you for your review. It is our goal to achieve 5 stars. We are forwarding your comment to the appropriate personnel to review.