Hancock Whitney Bank Gause Blvd, Slidell

Hancock Whitney Bank Reviews

• S

  Samantha Newman
  1

  The employees are rude, unprofessional, and very inconsistent. Yesterday I went to the Ponchartrain location to get a cash advance from a checking account I have in Texas for $2500. Today I went to this location to do the same and they told me they are only allowed to do 2000 a day. I explained to them that I was able to do 2500 the day before at the other location and they still said they couldn’t. I asked to speak to a manager and they had me sit in the waiting area. I waited for 20 minutes and no manager. Got back in line and finally some lady not sure if she was a manager or not tells me she called the other location and they said they messed up yesterday. So I left and went back to the location I went to the day before and they were rude also and told me that the other bank even called them to tell them not to do more than 2000. I later called the customer service and asked them what the daily limit is for a cash advance and customer service said the only limit for a cash advance is what my other bank allows, which is 2500 a day. I will be changing banks very soon due to poor customer service and inconsistent business.

• J

  Jill Dalier
  5

  I had the sweetest lady today at the drive up! It was raining cats-n-dogs and she handled the commercial and regular lanes perfectly (w/a smile too)! Not sure what her name is but Jan 11, 2020 @ 10 am I had a wonderful banking experience because of this nice lady!

  Response from the owner

  Thank you for your kind review - we'll ensure the feedback gets back to the associate!

• C

  Cheryl Shea
  4

  Very knowledgeable. Face mask required to enter. Nice, friendly people who work here.

• J

  Joseph E
  1

  I am tired of this archaic banking system. This is the second time they have lost my deposit and have to deal with this again. There is no 24/7 customer service like any other large bank. I would never recommend this bank to anyone.

  Response from the owner

  We are very sorry you've had this experience. We have passed on your comments to that financial center manager. We hope that we can provide you with 5 star service in the future.