Hancock Whitney Bank S Pinellas Ave, Tarpon Springs

Hancock Whitney Bank Reviews

• j

  john skopos
  1

  Hancock Bank is probably the most unprofessional and mom and pop run bank I have ever seen. Everything is a problem. Can’t get anything done there I have to go to Wells Fargo. This is the worst bank I have ever used in the last 40 years. I called customer service multiple times. They can’t even call back. I will be closing my three bank accounts as soon as I could set up another one elsewhere. I wish I would’ve never opened this account at this bank what a waste of my time.

  Response from the owner

  Good afternoon, John. We are very sorry that you have had issues with us. We have passed your comments to that financial center and have asked them to reach out to you.

• V

  Veronica Perez
  1

  I was trying with Mrs. Abigail, Abby Ryan and honestly she never answers calls, I left her approx 7 voicemails which she never answered. only 2 email and she asked me for documents, I sent them to her and I still received no response from her. I don't recommend her, as she never take our case seriously. if i could give it zero stars that would be a lot…

• A

  Annette Silva
  5

  They have the best customer service, Thank you for all you have done for me over the years and helped me grow my business and saved on interest when others try and take advantage. They are all very nice and thank you!

  Response from the owner

  Thank you so much for your 5 star feedback! We will pass your comments to that financial center.

• C

  Colleen Connor
  1

  Stay at home order (Cancer Survivor) I used mobile deposit so I would not be compromised with the virus. I have COPD/Emphysema as well as compromised immune disorder. I have been a customer for over 10 years. Handcock locked my account , flagged the check as fraudulent. I provided a statement from my employer as they asked verifying funds and signatures. I pleaded with them to unlock my account and return check to me . They told me the check had been deposited. I asked how can you mark a check fraudulent but deposit it and lock what little money was previously in account from me.I was hung up on, I’m not going to mention names and be ugly. I Still am locked out of account my bills are overdue and can’t buy groceries. They refuse to engage a conversation with me via phone or email. This makes me very Sad especially at a time when we all need pull together.

• D

  Dave Mastriano
  1

  Deposited a $160k check, held onto it for 3 days longer than they stated. Transferred my funds out because of them misleading me, but kept a recurring direct deposit going. They closed my account without my knowledge, probably because they knew they would be paying a sign-up bonus shortly. Awful bank, would never do business with them again.

  Response from the owner

  I'm very sorry to hear about your experience. We have passed along your feedback to management.

• J

  James Collette
  5

  I went in this Am after driving 2 hours , to cash a check. They were very welcoming and let my German Shepherd in, that just had surgery/ Working Dog. Highly recommend this branch! Matt, Toni, Roxy, and Gabriella were great! Thank you for your kindness

  Response from the owner

  We are so glad we were able to provide you 5-star service! Thank you for the great review.

• J

  Joe Selezan
  1

  Sloppy they busted a pen all over my card and checks and when I pulled it out it got all over me took forever to help me poor service

• D

  Dave Bailey
  5

  Nice place and they were friendly even though they were unable to do what I needed. However they did recommend someone that could do it for me.

  Response from the owner

  We are happy to hear about your experience! Thanks for the 5-star feedback.

• C

  Consulting Services
  1

  also locked my account they are ruthless and are holding funds

  Response from the owner

  I apologize for your frustrations. We always strive for 5-star service.

• C

  Crow Wellington
  5

  Great to do banking here Roxy is awesome!!!

  Response from the owner

  Thanks for the 5-star feedback!