Guardian Credit Union E Main St, Prattville

Guardian Credit Union Reviews

• G

  Grant Owen
  1

  This is the worst bank I have tried to do business with. I went in to open a checking account and was totally disrespected, humiliated and discriminated against. I was told to wait on Heather to finish up with the customer she was already with. Just as Heather was finishing up with the young lady a gentleman walked in and Heather immediately started helping this man. I had already been waiting 15 minutes to see Heather at that time. She finished up with that gentleman 35 minutes later and called me into her office. Heather asked "what can I help you with today" I replied "I was thinking about opening a checking account, but now I'm not exactly sure after you kept me waiting to help a gentleman that walked in after me. Heather grabbed my DL and SS card and walked out of the office and returned with the branch manager (Rhonda Blanchette) Mrs. Blanchette physically threw my DL and SS card across the desk at me and said "go open an account somewhere else". I can only guess that I was treated this way because I'm disabled. This is seriously unacceptable and shouldn't be tolerated at all. The district supervisor (Amy Holland) won't accept or return my calls on my complaint. Customer service representative said she wasn't surprised about this conduct. She explained that there has been numerous complaints against this branch manager (Rhonda Blanchette) That honestly shows that complaints aren't taken seriously. This type of behavior should seriously be investigated.

• S

  Shannon Dean
  5

  Someone had stolen my debit card number. I went to the credit union and they blocked that card and issued me a new one. In addition, they also typed up the paperwork in order to dispute the nefarious charges on my account. They are absolutely awesome!!

• P

  Parker Stewart
  5

  Awesome people. Raina & Rhonda helped resolve a issue my wife and I had. It was taken care of by the end of the business day. Thanks again...you guys are great.

• a

  angie helms
  1

  Only drive thru is open and sitting in the drive thru for 25 minutes and look inside and employees are dancing around like there is nothing to do ......really some people have things to do

  Response from the owner

  Thank you for reaching out, Angie. We apologize for your experience with our East Main Street team not being up to Guardian standards. We would be happy to speak with you further about this and remedy this situation. Please feel free to reach out to us at 334-244-9999 to speak with one of our team members. Thank you, and have a great day!

• l

  lanabug
  3

  Drive thru is-horrible. Inconvenient and very tight . It's too small of an area to have a bank . Service isn't bad but the location is just plain disappointing

• D

  Don .Walker Sr.
  1

  The drive Thur window is not customer friendly hard to maneuver. Could be faster.

• T

  Tara Moseley
  3

  Who's idea was it to build the drive thru so tiny? Its a nightmare trying to go through there when there's more than a couple of vehicles in line. The drive through service is super slow as well.

• T

  Tracey Ushman
  1

  Parking Lot is too small and Design is chaotic, causes Traffic and flow thru tie ups ... Customer Service is extremely Slow ....

• H

  Heather Wilson
  5

  Great people in the retail location. Easy to work with. Need a loan, ask for Rana!

  Response from the owner

  Thank you for your kind review, Heather! We are happy you have had a great experience with Raina, and thank you for allowing us to serve you.

• D

  Dayton Hanson
  1

  Need to learn how to answer the phone been on hold over an hour. Been calling since 10am