Guaranty Bank E 32nd St, Joplin

Guaranty Bank Reviews

• T

  Taylor Monson
  5

  Jared Dickey and his home loan team are amazing. Their professionalism and efficiency made our home buying process smooth and stress free. They bent over backwards to assist us in our out of state move. So grateful for their good and hard work. Highly recommend, ask for Jared !

  Response from the owner

  That’s wonderful to hear! Thank you for the kind review and we will be sure to pass this along to Jared and staff. Thank you for choosing Guaranty!

• M

  Matt McGinnis
  1

  This is the worst bank ever. The Hometown bank was purchased by this Guaranty Bank and instantly the problems started. For instance, I got an American Family Insurance check for damages to my vehical. I deposited ot and they say it has a hold for 2 -7 days. Hometown never did that. I could see if i had tried cashing bad checks but I haven't. So, no longer bank here. People if we don't start demanding better customer service, it will continue to get worse.

  Response from the owner

  Thank you for the feedback and we’re sorry to hear of your disappointment. We will strive to improve our service in the future.

• B

  Brittany Dirkswager
  1

  If you say you open at 7:30, it would be really nice if when someone comes to your bank at 8:15 that the store is actually open. Three branches in town yet one is closed and the other one is not open on time... Also I drove to the location and the hours were posted on the window stating that location opened at 7:30.

  Response from the owner

  Hi Brittany. Unfortunately Google is not a reliable source of accurate information that changes so quickly in the current environment. Our website is, so please always check GBankMO.com for current hours and locations. We deeply apologize for any inconvenience.

• D

  Debra Parker
  5

  The security against fraud and scams is awesome!! They don’t treat you mean like if you were the one that caused the issue. Like my last bank did. It broke my heart the way Arvest Bank treated me Thank you Guaranty Bank

  Response from the owner

  Thank you Debra, we’re so happy to hear that!

• T

  Tana Burkhart
  2

  Used to love this bank when it was Hometown! They'd go above and beyond for their customers. Not as fond of this new regional bank. Customers are certainly not the top priority any longer. May begin searching for a new local bank. Disappointed.

  Response from the owner

  We appreciate the honest feedback Tana. We certainly strive every day to meet the expectations of our customers and are sorry to hear that we've not met yours. If you'll let us try a little harder we'd certainly appreciate it, but understand that you definitely have the right to bank anywhere you like. Thank you for letting us know so that we may take it as an opportunity to improve in the future.

• J

  Jmc92 “You messed up”
  1

  If you want to start your day off bad and get put in a bad mood go to this bank TOTALLY BAD VIBES the guy who helped me was awesome but I believe Steven is the bad apple who is snotty

  Response from the owner

  Thank you for feedback. We value all customer feedback and will use this to help improve our future service.

• D

  Daryl Hendrix
  5

  I have always been treated kindly, I feel very welcome at Hometown bank. I would recommend them to anyone.

• N

  Nathan Schmidt
  1

  Only go here if you want a month fee to use their bank

  Response from the owner

  Thank you for your feedback Nathan. We do offer accounts without fees when you choose estatements, you can compare them all at gbankmo.com.