Guaranteed Rate S Main St, Davidson

Guaranteed Rate Reviews

• A

  Alexandra Ramirez
  2

  Pretty upset. Closing has been pushed for not have things lined up on their behalf. Today is the last scheduled day for closing and emails were lined up last week for today’s time 10am florida time. We got an email last night sunday from title company that The packet has still not been sent. GR Office opens at 9am and I’ve called 3 different number to get at least someone to answer the phone. I have left messages to our contact and coordinator. NO answer, no email, no communication, no organization and now might loose the house. I would give the 1 star but I believe in humanity. Guarantee rate needs to step up.

  Response from the owner

  We do apologize you have had such an experience, Alexandra. If you'd like to speak more about this situation in greater detail, you may give us a call at your earliest convenience to further discuss the issues at, (773) 328-6467. Looking forward to speaking with you.

• L

  LightsOutFPV
  1

  WHAT A JOKE !!!!it took us 68 days to close and THREE extensions ! WORSE experience ever I will never use you guys again .....I'll hold back at dropping our brokers name to stay slightly professional... But all he did is come up with excuses for forgetting to get info from us until last minute! Alot of the info I offered to provide earlier ...he acted like a slimy used car salesman and then took us on a two month ride ! Super grateful for for the great rate we got and that we finely closed , But I will be sure to warn everyone I know about the HORRIBLE experience I had with our broker and Garenteed Rate! Our realtor has already removed you guys from there online recommendations! If you guys want a fast closing be Sure to NOT USE Garenteed Rate !

• J

  James Mallabone
  5

  Steven LePrade is a fantastic mortgage broker and an even better human being! He helped me drop the rate on my VA home loan by over 1.5% with no money out of my pocket. I would most definitely recommend him to anyone who is looking for a hassle free lending experience.

• J

  Jheri Scott
  5

  There are not enough words to say how amazing this team is! Mark McDonald and his crew brought together what I believed to be impossible. Not only did they get my loan done, they jumped through fire to get it with a phenomenal rate! Do yourself a favor and get these guys on your team, let them show you what they can accomplish... it is nothing short of AMAZING!

• J

  Justin Meyer
  5

  Smooth from start to finish. They got me an amazing Rate, followed up and kept me in the know every step of the way. I highly recommend and will be using them on my next purchase.

• J

  J Mercer
  5

  Great group, fantastic customer service & great communicators. Made me feel like I was their only client! I would highly recommend to someone looking for integrity and above and beyond service!

• K

  Kathy Austin
  1

  Got hung up on when I told him I was busy at the moment and could he email me the rates. Thanks for your customer service, Brandon.

  Response from the owner

  We do apologize you have gone through this experience, Kathy, Brandon. At Guaranteed Rate we value your opinion. We'd like to speak more about this situation in greater detail. If you may give us a call at your earliest convenience (773) 328-6467. Looking forward to speaking with you. -Customer Car

• J

  Jordan Badenhorst
  5

  Went above and beyond. Will happily recommend to family and friends.