Grow Financial Federal Credit Union: Carrollwood Store N Dale Mabry Hwy, Tampa

Grow Financial Federal Credit Union: Carrollwood Store Reviews

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  Camille Tan
  1

  I have been Grow Financial FCU’ client for almost 20 years. Although it is not the best bank, it’s just convenient for me. I have never wanted to write a review on a bank, but I guess I have to now because I have never been poorly treated by a rude teller at this location. I couldn’t see his name tag clearly but only saw the first letter of his name “J”. He was wearing glasses, black hair. The day we walked in for notarizing some paper, which had been done for a few times before. That guy was very loud ( I am not exaggerating), asking us what kind of document that needed to be notarized. We didn’t even walk close to the counter yet. In such a small space, did he realize he needed to maintain clients’ privacy? We explained to him we did the same paper before, but he still insisted asking what type of document with his loud voice. We showed him the document instead of telling him. Fortunately, another employee, Ami, came and told him that she would take care of us. While Ami was working on our paper, I noticed he talked to other customers very softly and politely. So, he could have talked softly. It depends on which customer he will be serving. We don’t want to treat people who serve us with terrible manners, but we also don’t like to be treated poorly!! This employee doesn’t learn how to serve all customers with the same manner. Maybe we were too polite or because of our race. He never knows his customers’ background. I could have looked down on him, but I chose not because I am different from him. I understand his behavior doesn’t represent his employer, however, he has already ruined the reputation of the company. Thus, when Ami asked us if we were interested in other business that Grow offered, we politely refused. I hope we no longer have to deal with this type of staff in this place.

  Response from the owner

  We're so sorry you've had this experience at our Carrollwood store, Camille. Providing exceptional service to our members is a priority at Grow, and we are disappointed to know we did not provide you with the level of service you expected and deserved. May I have the store manager reach out to discuss your experience and how we can serve you better? Please feel free to send an email with your contact information to [email protected], and we'll be happy to have him follow up with you directly.

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  Danielle Keating
  5

  I have been a customer for a few months and have had nothing but good experiences when I need to make a deposit or had any issue with accessing my account online. I went in today to open an account for my teenage son and the young woman helping us was very professional and polite.

  Response from the owner

  Thank you for sharing your experience with us, Danielle! We're so happy to hear our Carrollwood store team has been able to serve you so well. We are grateful for your membership and the opportunity to continue serving you!

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  Smash Kandy
  1

  This branch and its awful employees are an embarrassment to this institution I have been a member of for so many years. The employees are lazy and nonchalant, holding loud, inappropriate conversations instead of serving members and even playing chess on the back counter. Avoid this branch. They should be very ashamed of how they are tarnishing the reputation of Grow.

  Response from the owner

  We're sorry you didn’t receive the level of service you deserve and expected from Grow, and don’t feel that you can recommend our Carrollwood store. We’d love the opportunity to serve you better! If you would like to discuss this further or receive any additional assistance, please feel free to send an email to [email protected] with the best contact phone number for you. We would be happy to have the store manager reach out to you directly.

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  LAKESIA JONES
  5

  This is one of the best banks I have been too your representative by the name of (Duy) is an awesome guy and a great person we really appreciated him thank you so much

  Response from the owner

  Thank you for your review, Lakesia! We're so glad Duy was able to take care of you. We appreciate your membership!

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  C B
  1

  The ATM’s at ALL Tampa bay grow Financial Credit Union are RIDICULOUS!! They never work constantly out of order!! I shouldn’t have to drive to 5 different locations and all ATM’s DOWN!! Make it make sense?? I should be able to access my money on the weekends with no issue but every weekend all ATM’s are always down. Weekdays as well, but it’s a for sure not working 100% of the time on the weekends. Y’all need to get it together

  Response from the owner

  We're sorry you've had this experience using our ATMs. It's never our intention to disappoint our members, and we'll be happy to pass on your feedback to our team. If you would like to discuss this further, please feel free to send an email with your contact information to [email protected]. Our team will be happy to help!

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  Kena H
  1

  Customer service is terrible! I used to enjoy banking here. These people could use some customer service coaching. Usually when I walk in I'm acknowledged. Not today. I walk in. I'm just standing. Two associates appear to be doing nothing and the third is with a customer. The two who seem to be doing nothing start laughing it up. After this chuckle one of the associates (an Asian gentleman) says he can help me. As soon as I stepped forward he was very rude and loud. Now I'm irritated. He can't locate my account so I said ok someone else can help me. He says good, maybe someone else will want to help you. I then said it doesn't matter if you or anyone else wants to help me, it's your job. The woman he sent me to wasn't any better, except she was able to locate my account. Thank goodness this is not my primary institution for my financial needs. The rudness & just all around bad customer service is definitely one of the reasons why I closed my childrens account.

• V

  Victor Jones
  5

  Your team member Duy is the best and an awesome representative great service and helped us with everything we needed highly recommended for the best service

  Response from the owner

  Thank you for your membership and for taking the time to leave a review, Victor! We're so happy to hear Duy and our Carrollwood store team have been able to serve you so well.

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  Robin Noury
  1

  This Bank has serious issues with ATM drive through. For over a year the machine has issues continuously!

  Response from the owner

  We're sorry you aren't having a good experience using our ATMs, Robin. We'll be happy to pass your feedback on to our team, and we'd love the opportunity to serve you better. If you'd like to discuss this further, please send an email to [email protected] with your contact information, and we'll be happy to have someone reach out to you directly.

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  C B
  1

  This location is not good - save your time! I couldn’t believe I was charged $5 for a replacement debit card because mine was lost. Suncoast Credit Union doesn’t charge for anything. Also: the employees here are rude and condescending. I can’t wait to switch credit unions because this one is a joke. Too many fees!

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  paul wagner
  5

  Always have a positive experience with the Carrollwood location. I’ve been a member since 1994 and most services are consistent. Don’t love that their call center is outsourced and not actual Grow employees, and auto loan rates aren’t competitive with Florida Central. But overall a solid place to bank. Paycheck direct deposit is always available on Thursday instead of Friday - a huge plus.